Are you ready to launch your career with one of East Anglia’s most prestigious motor retail groups?
We’re offering an exciting Apprenticeship opportunity for a motivated individual to join our Aftersales team at our fast-paced dealership in Ipswich. This is your chance to become the welcoming face of John Grose, supporting customers as they book their vehicles in for servicing and repairs.
What You’ll Be Doing
As an Aftersales Advisor Apprentice, you’ll gain hands-on experience across key areas of our business, including:
* Delivering exceptional customer service at every touchpoint
* Translating technical information into clear, customer-friendly language
* Keeping customers informed on the progress of their vehicle repairs
* Maintaining accurate customer records in our systems
* Handling payments and processing transactions
* Managing telephone enquiries with professionalism and care
You’ll rotate through our Front of House, Contact Centre, and Warranty teams, giving you a well-rounded understanding of the Aftersales process.
What We’re Looking For
We’re seeking someone who is:
* Educated to GCSE level or equivalent
* A confident communicator with strong listening skills
* Proactive, organised, and eager to learn
* Comfortable advising on additional services or products
* In possession of a full, clean UK driving licence
What You’ll Get in Return
* 22 days holiday + 8 bank holidays
* A 5-day working week (flexible hours considered)
* Pension scheme with life assurance
* Staff & family discounts on sales and servicing
* Cycle to work scheme
* Long service recognition
* Access to a manufacturer-accredited training programme
* Under 18: 40 hours/week | £15,704 per annum
* Over 18: 43.75 hours/week | £16,685 per annum
* Hours: 7:30am–6:00pm (Mon–Fri), 1 in 3 Saturdays (7:45am–5:00pm) with a set day off during the week
* Annual salary reviews
Your Future with Us
This 15-month apprenticeship is just the beginning. Successful candidates may be offered a permanent role with continued training to become a manufacturer-qualified Service Advisor.
Ready to Apply?
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you!
Reg Office: Whapload Road,LowestoftSuffolkNR32 1NN
Reg. Company Number: 01491537
John Grose Group Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.Company VAT number 336173855
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