Everyone should have the opportunity to own a home. But the system is broken. House prices have grown faster than incomes for decades, and thousands of people have been locked out of homeownership and the opportunities it can bring.
We're a residential mortgage lender redefining the path to homeownership with innovative products, criteria that embrace complexity, and industry-best service to help more people find their place on the property ladder. Backed by leading institutional investors and a growing team, Gen H is set for an exceptional 2025/26.
The challenge is huge, and we're looking for people who are passionate about delivering fantastic customer outcomes. Working at Gen H means proactively embracing new challenges, working comfortably with deadlines and taking initiative. We value honesty and humility, and thrive in a humble, low-ego environment.
Harnessing innovative tech and the talent of our smart, ambitious team, we're building a fairer mortgage market. If you can help us move the dial, we want to hear from you
Your mission
Everyone talks about how difficult the conveyancing journey is to completion, so we are here to make it easier That's why we're looking for someone as determined as we are to deliver great customer outcomes and help people become homeowners.
Your focus will be on providing high-quality support to our customers in ensuring that their journey to completion is as smooth as possible. You will be working with conveyancers to ensure that they are able to satisfy our customers obligations in the mortgage offer so that completion can take place promptly and we can also ensure that our charge is secure and safe.
Your Role
As a completions specialist in the Gen H lending team, you will need to manage your workload proactively to ensure that our processes operate in a timely and effective manner, adhering to all quality and regulatory standards.
You will:
● Be a friendly, supportive point of contact for customers in their journey to completing their mortgage.
● Review and respond to conveyancing/post offer enquiries with support available for complex legal issues from the completions manager and underwriters.
● Answer our conveyancing/completions phone line and manage the inbox assisting with and directing enquiries from conveyancers, brokers and customers as well as deal with the team's incoming post.
● Be able to manage and assist with processing the mortgage from post offer to completion.
● Pursue outstanding documents ensuring mortgage offer conditions are satisfied.
● Process Certificates of Titles (COTs) to ensure compliance with all loan offer conditions and support the release of completions funds.
● Checking all documentation is in place for the registration of our charge at the Land Registry.
● Liaise and build strong relationships with our conveyancing panel manager to provide support on all post-mortgage offer queries.
● Work with the wider team to ensure compliance with all regulatory standards and requirements.
Requirements
You would be a perfect fit as a completions specialist to the lending team if you:
● Have 2+ years' completions experience in residential mortgages or working in a busy conveyancing practice as a legal assistant.
● Have a strong understanding and experience of the stages of a mortgage post offer/conveyancing transaction.
● Are conscientious, self-driven and a quick learner.
● Are very well organised and have excellent administrative and communication skills.
● Have a high level of accuracy and attention to detail.
● Friendly and professional attitude and exceptional customer support skills.
● Have the ability to work under pressure to meet strict completion deadlines within service level agreements including being able to multi-task.
● Ability to function independently and in a team environment.
● Can work in a paperless office.
● Are excited to help Gen H drive positive change in the mortgage industry.
● You'll need to come into the office, located near Old Street Station in London, once a month.
Logistics
The application process consists of a first-stage screening call, a second-stage competency video interview, and lastly an on-site values interview with our friendly team. We aim to get to know you better in the last stage interview, allowing you to see our working environment in action
What we have to offer
● £30k-£35k salary (depending on experience)
● Private Health Care with Vitality
● Enhanced maternity leave
● days of holiday (including bank holidays)
● Cycle to Work Scheme
● Flexible and hybrid working available (minimum 1 day a month in the office)
How to apply
Please send your CV and a brief cover letter, no more than one page, to
We want everyone to become a homeowner. To achieve this mission, we are committed to continuing to build a diverse and inclusive team. We would love to hear from mission-driven candidates who want to revolutionise home-buying, so please do reach out