Salary:Competitive Salary + tronc
Holiday 28 days holiday, enhanced after 5 years of service.
But theres more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of r estaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do...
As a Meeting and Events operations manager, you will ensure a smooth and effective running of the entire meetings and events operations.
Plan and manage the day to day operations of all M&E areas of the hotel and ensure all service standards are followed and report back on financial performance and employee satisfaction.
Implement, measure, monitor and improve all guest service and guest recognition programs such as trust you.
Conduct monthly departmental meetings.
Demonstrate a management style which promotes effective development and use of team members through regular reviews and coaching.
Provide support and training on upselling and negotiating techniques for all team members within the M&E/Food & Beverage service area.
Keep staffing in line with payroll budget and proactively plan employee holidays and balance seasonal fluctuations.
More about you...
Very strong communication skills and an excellent standard of written and spoken English.
Ability to take initiative and deal with unexpected situations and last-minute changes.
Strong attention to detail. A smart and professional appearance.
Most of all, you will have an approachable, positive, and proactive manner.
Experience in a similar role within a 4-star hotel is a significant advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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