The role of Assistant Housing Officer will include:
1. Drafting tenancy agreement documentation and completing all paperwork associated with home visits
2. Liaising with tenants; responding to enquiries and complaints including reception duties
3. Working with customers to resolve issues and improve services
4. Preparing correspondence in relation to void properties
5. Communicating with external agencies in regard to tenancies
6. Raising purchase orders and ensuring the completion of cash sheets
7. Assisting Housing Officers and Managers with day to day tasks including allocations and tenancy management
Skills and experiences:
8. Recent experience within a customer service environment or administrative position
9. Previous experience of working in a Housing environment
10. Excellent customer service and communication skills
11. Ability to work on own initiative, with fast changing requirements
12. Proven experience of working to deadlines and prioritising workloads
13. Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
14. Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable
Why work for us?
Sanctuary Scotland Housing Association is one of the country’s largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.
We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
15. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
16. A pension scheme with employer contributions from Sanctuary
17. Life Assurance
18. Employee Advice Service including counselling
19. Cycle to Work scheme
20. Voluntary health plans
21. Employee discounts
22. Wellbeing support and tools
23. Employee recognition scheme
24. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
25. £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)