Tenancy Housing Officer
Salary - £34,500
Contract - Permanent
Location - Stratford, London
Department - Housing Services
Reports to - Director of Customer Services and Improvement
Summary
Morgan Hunt is currently recruiting for an exciting new role as a Tenancy Housing Officer for a reputable Housing Association based in East London
This new opportunity will give you the chance to use your expertise within a thriving organisation as well as provide you with a fantastic career opportunity with great prospects to showcase your talents and test your skills to the highest level.
You will provide high-quality housing management services, ensuring residents receive reliable support. Assist with tenant consultation and promote resident participation to support community well-being and service improvements.
Key Responsibilities
* Deliver housing management duties in line with policies and procedures.
* Advise residents and liaise with statutory and voluntary agencies.
* Mediate disputes and enforce tenancy agreements (including neighbour disputes and harassment).
* Conduct property inspections, resolve tenancy breaches, and support service development.
* Manage lettings and allocations to minimise void periods.
* Conduct home visits, show properties, sign tenancy agreements.
* Process transfers, mutual exchanges, and liaise with local authorities.
* Ensure void properties are quickly re-let and maintained.
* Oversee communal and grounds maintenance; conduct estate inspections.
* Report repair needs and coordinate with the maintenance and customer care teams.
* Support snagging and handover of new properties.
* Support the Resident Involvement Strategy and engage residents through meetings and communications.
* Maximise resident participation in service delivery and project specifications.
* Provide excellent customer care and respond promptly to queries and complaints.
* Promote equality, diversity, and inclusive service delivery.
* Monitor housing service performance and contribute to management reporting.
* Comply with all relevant policies on health & safety, equality & diversity, and data protection.
* Cover other housing functions as required.
* Attend internal/external meetings and respond to local authority queries.
* Uphold the organisation's values: Trust, Respect, Accountability, Customer Care, Innovation.
About you
* Good knowledge of relevant housing, landlord and tenant legislation and good practice
* Understanding of anti-social behaviour, estate, and maintenance management practices
* Knowledge of maintenance policies and procedures
* Strong IT skills, including confident use of Microsoft Office (Word, Excel, Outlook, Teams) and databases
* Excellent verbal and written communication skills for diverse audiences
* Strong organisational skills with the ability to prioritise tasks and meet deadlines
* High level of accuracy and attention to detail in data input and correspondence
* Strong interpersonal skills, including empathy, tact, and cultural sensitivity
* Ability to work independently using initiative, as well as collaboratively in a team
* Good problem-solving skills, with awareness of when to escalate issues
* Commitment to confidentiality, data protection (GDPR), and professional integrity
Values
· Trust
· Respect
· Accountability
· Customer Care
· Innovation
Note: The jobholder may undertake other reasonable duties consistent with the role and organisation's policies.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
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