IT Apprentice (Addcom IT Limited)
Apply From: 21/12/2024
Learning Provider
Delivered by FIREBRAND TRAINING LIMITED
Employer
ADDCOM IT LIMITED
Vacancy Description
* Server and device maintenance.
* Answering the phone to customers.
* Logging tickets with the helpdesk ticketing system.
* First line triage and resolution of customer issues.
* Establish and meet service level agreements with end users.
* Monitor and test network performance and provide network performance statistics and reports.
* Commuting to customer sites as required.
* Research into new IT processes and systems.
Key Details
Vacancy Title
IT Apprentice (Addcom IT Limited)
Employer Description
Addcom IT Limited are an established IT company based in Farnham, Surrey. They provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping their clients reach their objectives through reliable and professional IT support.
Addcom offer a wide range of IT Support and IT Services to cover any challenges business may encounter, these include areas such as: Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others.
Vacancy Location
47 Badshot Lea Road Badshot Lea GU9 9LE
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000292655
Key Dates
Apply From
21/12/2024
Closing Date For Applications
2025-01-27 23:59:59
Interview Begin From
Possible Start Date
2025-02-03 00:00:00
Training
Training to be Provided
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrand's course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:
* CompTIA A+
* CompTIA Cloud Essentials+
* BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
* Maintenance or repair of systems faults
* Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
* Installation and commission of networks
* Maintenance or repair of network equipment
* Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
* Installation and commission of telecoms networks
* Maintenance or repair of telecoms network equipment
* Installation, configuration or maintenance task on either ICT related hardware or software
Learning Provider
FIREBRAND TRAINING LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, A keen interest in IT, Good time keeping.
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