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Nights Guest Service Assistant, Newcastle upon Tyne
Client: Hampton By Hilton Newcastle
Location: Newcastle upon Tyne, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 119343994f08
Job Views: 4
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
Hampton by Hilton Newcastle is seeking a Night Guest Service Assistant (16-24 hrs, with a mix of 12-hour and 8-hour shifts between 7pm – 7am) to join our team.
Our team makes us an incredible place to work! Are you ready to make a difference? If so, we want to hear from you!
As a Night Guest Services Assistant, you will be the first point of contact for our guests, handling all hotel inquiries.
Your responsibilities include:
* Working across all hotel departments - reception, bar, and kitchen.
* Preparing drinks and bar food.
* Undertaking night audits and corridor checks to ensure guest safety.
Your role is to welcome guests with a friendly smile and provide exceptional service, aligned with our company values:
* Be Yourself - fostering a welcoming, inclusive, and relaxed environment.
* We respect each other - treating guests, colleagues, and partners fairly with respect, clear communication, and trust.
* We are entrepreneurial - encouraging the spotting of new opportunities and taking calculated risks with ambition.
* We embrace change - being open to new ideas and learning from failures.
* We deliver - being trained and empowered to perform roles effectively, keeping our commitments.
Why join us?
* Discounted accommodation and food & beverage rates at Hilton hotels worldwide.
* Excellent work culture.
* Employee of the Month scheme.
* Complimentary or discounted meals during shifts.
* Employee Assistance Programme.
* Various incentives.
* Access to WeCare app for mental, physical, social, and financial wellbeing support, including 24/7 online GP, mental health counseling, fitness programs, legal and financial guidance, and more.
If this sounds like the right job for you, please get in touch!
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