Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. About Us Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. About the role As a key member of the Accounts Payable team, you will play a key role in supporting the AP Team, AP Manager, and AP Global Operations Senior Manager. You will be responsible for taking full ownership of any issues or concerns raised by Ocado’s key suppliers and ensuring they are resolved promptly. A critical part of your role will involve driving continuous improvement of AP processes and systems, while effectively communicating any updates to relevant stakeholders. You will assist in the preparation, review, and delivery of key performance indicators (KPIs), and reconcile supplier statements to ensure accuracy and resolve discrepancies. Your role will also include supporting various AP functions such as processing payments and invoices, resolving purchase order issues, and handling rejected payments. Throughout all tasks, you will be expected to ensure compliance with key control processes and maintain high standards of operational accuracy. Accountabilities Own and manage all aspects of supplier master data, the controls around the process, and the associated reporting requirements Responsible for resolving invoice-matching issues and managing any mismatches or discrepancies through the financial system that have been identified. Regularly following up on invoices processed but not approved, ensuring all invoices comply with the contractual payment terms. Ensure all supplier statements for key suppliers received into the department are reconciled and outstanding queries have been resolved. Contributes to team initiatives outside of own role and supports other areas within the department as required e.g. generating payments, processing invoices and assisting on the Helpdesk. Ensure all invoices are paid in accordance to the agreed payment terms for each supplier. Provides pro-active support to all colleagues to ensure no invoice remains unpaid. Analyse data to ensure all aged invoices are adhered to promptly. Provides pro-active support to all departments and ensure at all times Customer Service is paramount and SLA’s are met. Liaises with the different departments within Ocado to ensure all queries are resolved in a timely manner. About you Previous knowledge and skills within an Accounts Payable department, in a high volume processing environment Proven experience in financial application software packages (ideally Oracle Fusion) Able to identify and solve any issues/ discrepancies, which arise using, own judgement. Proactively seeks to find solutions in existing practices Able to manage own workload with direction provided by the Accounts Payable Manager or Global Finance Operations Manager Approachable - act as the first point of contact for people within Ocado and also external suppliers. Good communication skills, with the ability to work with and influence customers to follow established processes Good IT skills (e.g. Excel, Oracle Fusion) Keen attention to detail - recording of financial information requires a diligent approach to accurate reporting of data. The ability to work effectively as part of a team and form good working relationships Analytical approach to data with problem solving skills, a logical approach, and an enquiring mind. What we offer you Our employee benefits are designed for you, we care about people and we have ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. 30 days ‘working from anywhere in the world’ policy Wellbeing support through dedicated apps and an Employee Assistance Programme 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Generous Private Medical Insurance (within the first month of joining!) Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest-free) Cycle to Work Scheme Free shuttle bus to and from Hatfield Train Station to the Hatfield offices Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices Opportunity to participate in Sharesave and Buy as You Earn share schemes 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!) LI-HYBRID LI-JK1