Repairs Officer x 2 Location:SE London (5 days in office)
Contract Length: 6-9 months x1, 12 months x1
Salary Equivalent - circa £37.5kpa, Hourly rate £18-£23 depending on experience
We are supporting a social housing provider in SE London with the recruitment of two Repairs Officers.
In this vital role, you'll deliver a high-quality repairs management service across our property portfolio, ensuring homes are safe, well maintained, and that residents receive an excellent service throughout their tenancy.
Key responsibilities include:
Receiving, raising and tracking residents' repair requests
Liaising with contractors, surveyors and colleagues to ensure work is completed on time and to a high standard
Monitoring void works and ensuring properties are ready for re-let with all certificates in place
Updating and maintaining records and systems to meet KPIs and compliance standards
Managing and processing contractor invoices accurately and promptly
Responding to complaints and enquiries, aiming to resolve issues quickly and effectively at first contact
Supporting continuous improvement by suggesting new ways of working and strengthening contractor partnerships
What we're looking for:
Experience in repairs and/or void maintenance services
Knowledge of health and safety regulations in maintenance and construction
Strong written and verbal communication skills with residents and colleagues
IT literacy with confidence using Microsoft Office and databases
A proactive, customer-focused approach with attention to detail
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