Job Title: Boutique Hotel Operations Manager Salary: £35,000.00 per annum About the Role We are seeking an experienced and motivated Operations Manager to oversee the day-to-day running of a busy hotel operation. This role is key to ensuring smooth service across all departments while supporting business growth, particularly in food & beverage revenue and overall hotel performance. Key Responsibilities Manage daily hotel operations across all departments Oversee Reception, Housekeeping, Maintenance, Kitchen, and Food & Beverage teams Ensure high standards of service and guest satisfaction Support cost control and contribute to budget and P&L management Work closely with the General Manager on staffing, scheduling, and team performance Take a hands-on approach to operations (approximately 50% operational involvement) Team Structure Reports directly to the General Manager Manages 6 direct reports Oversees a team of approximately 45 employees Skills & Experience Background in hospitality, ideally as a Head of Department in Front of House or Food & Beverage Strong leadership skills – approachable but able to maintain control Experience with hotel systems such as Opera and Micros Symphony preferred Good understanding of operational and financial management Personal Licence (desirable) Working Pattern Business operates across weekdays and weekends Peak times include early evenings and weekends What We Offer Competitive salary of £35,000.00 per annum Comprehensive training and development programmes Clear career progression opportunities, including fast-track development to General Manager level Health and wellbeing support, including wellness initiatives and mental health resources Employee discount on stays across company properties Recognition and reward programmes for employee achievements Flexible working arrangements where possible to support work–life balance Supportive, inclusive, and empowering team environment Additional Information Start date: ASAP Probation period: 3 months Interview process: Initial Teams interview followed by face-to-face meeting