Account Director role at Pro Carrier Freight (formerly DG International).
Overview
Join to apply for the Account Director role at Pro Carrier Freight, formerly DG International. Pro Carrier Freight guides customers to send goods worldwide with ease across a range of offerings and transport modes.
Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to clients importing into the UK from Asia via sea and air. The company has grown rapidly and now offers a range of logistics services across diverse industry sectors. Pro Carrier’s growth is underpinned by a high-performance culture with self-motivated people empowered to make decisions. The leadership team is experienced, dynamic and client-centric, focusing on growth through new technology offerings and expanded market share from emerging markets.
Your New Role
Reporting directly to the Managing Director of Ecommerce, you will be responsible for delivering strategic leadership, driving performance and ensuring alignment between our client’s growth and retention expectations and your customer’s goals. You will be the key liaison between the customer, internal stakeholders and internal teams, ensuring outstanding delivery of services and maintaining a profitable, long-term partnership. This is a pivotal role requiring autonomy, a solution-focused mindset, and an ability to create value for your account portfolio, the business and your team.
Responsibilities
* Lead the strategic management of client relationships and drive the success and delivery of creative solutions. Develop and execute strategic account plans that grow client revenue.
* Monitor account performance, budgets and timelines; report regularly on KPIs.
* Manage contract negotiations, renewals and scope changes; oversee timelines, budgets and resources to ensure seamless execution.
* Lead by example and develop strategic proposals.
* Cultivate a continuous improvement culture; identify opportunities to add value through innovation and technology.
* Identify growth opportunities within the account, including new services or products.
* Represent the client with integrity and knowledge.
* Collaborate with key stakeholders across the business to implement sales strategies and products, ensuring customer satisfaction.
Qualifications
* Previous experience as an Account Director within the Retail/Logistics sector.
* Minimum of 7 years as a sales professional with a proven track record in Account Management and growth.
* Experience managing fast-paced, high-volume and high-value accounts.
* Ability to detect and understand trends in the customer’s business and in the industry.
* Thorough understanding of how sales work in a multinational global business environment.
* Proven track record of up-selling, value-add and retention of multi-million account portfolios.
* Strength in strategy, budgeting and execution.
* Outstanding verbal and written communication and negotiation skills.
* Passionate about delivery and adept at managing large complex accounts.
* Strategic and solution-focused with strong commercial and financial acumen.
* Fluent in English. Willingness to travel globally.
What You’ll Get in Return
We offer a competitive remuneration package with substantial responsibility for implementation, working with a small leadership team where achievements are recognised. Benefits include free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%), free snacks, pay-day treats, company social events, and Employee of the Month awards (with a £500 bonus if you win), among others.
Equal Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Truck Transportation
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