Location: Nottingham (Hybrid working)
Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme
Our Client: Multi-Vendor IT Reseller & Managed Services Provider / VAR
We’re searching for a confident & ambitious Internal Account Manager to join our client’s inside sales team. Acting as an extension to the Account Management team you will take ownership of non-strategic sales activity; responding to requests, resolving queries, and protecting customer satisfaction, ultimately allowing the Account Managers to focus on growth and strategic engagement.
Internal Account Management
* Provide customers with excellent service, and build strong customer relationships, acting as the main contact for day-to-day queries and transactional sales activity.
* Provide customers with excellent service through consistent timely responses to queries, pricing and quotation requests.
* Ensure consistent timely responses to queries, pricing and quotation requests, and identify/explore opportunities to upsell and cross-sell.
* Monitor customer activity, acting on up‑coming renewal dates and spotting commercial risks, and provide information of strategic sales opportunities to the Account Managers.
* Ensure all activity and updates are efficiently and accurately recorded across CRM and ERP systems.
Orders & Deliveries
* Ensure invoices are accurate, pricing is validated, and customer billing accounts are set‑up as required, working closely with Finance on order disputes, resolutions, credit control and contract changes where necessary.
* Lead the post‑sale handover process and coordinate with internal Operations, Engineering and Service teams to ensure timely fulfilment.
* Monitor delivery progress, acting as the escalation point for risks / delays in deliveries, consistently ensuring delivered services align with the agreed scope.
Customer Onboarding & Experience
* Manage the internal onboarding journey, ensuring customers fully understand the business’ scope, commercials and support structures.
* Reduce early‑stage customer churn by proactively addressing issues and any operational risks.
Skills & Experience
* Experience in a B2B Internal Account Management, Sales Support or similar role is essential.
* Experience within a Technology Reseller, IT Managed Services, Logistics or a similar B2B environment.
* Previous experience working with a CRM, and order management systems.
* Confident & professional communication skills, with a positive & proactive character is essential.
* Excellent attention to detail, strong organisation and a process‑driven approach.
* A commercially aware mindset with a genuine focus on customer experience.
* Familiarity with billing or ERP platforms and an understanding of renewals, contract lifecycles and commercial governance would also be advantageous.
UK resident is required.
We cannot offer visa sponsorship or future sponsorship for overseas candidates.
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