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Join our team and you’ll be responsible for working with a wide range of businesses, guiding them to use the Totaljobs products and solutions included in their contract, while uncovering additional needs and challenges to grow Totaljobs’ market share.
Working in the Key Account Management department, you will develop a deep understanding of your customers' current and future needs and recommend the best of Totaljobs solutions to create long-term value and sustain customer relationships through renewing annual contracts.
You will play a vital role as we reimagine the labour market to make it work for everybody.
Your responsibilities:
* Represent TJ products & solutions the ‘TJ Way’ — using approved pricing, presentations, pitches, ethics, and methodology, and build strong relationships with key stakeholders from Key SMB customers. Gain a thorough understanding of customers' current and future needs and their strategy, and prepare customised solutions. Develop a negotiation-stage pipeline equal to 125% of quarterly IS target.
* Collaborate with internal teams to ensure success for client projects and campaigns.
* Utilise Salesforce in line with company standards, including opportunity creation, forecasting, contact and conversation logging, etc.
* Identify and leverage upselling and cross-selling opportunities to fuel customer growth.
* Track, assess, and report on client performance metrics, offering strategic insights.
Qualifications
* Strong account management background with proven experience handling large key accounts.
* A strong objection handler with the ability to deconstruct customer issues and propose actionable solutions to enhance the customer process.
* Expertise in maximising every revenue opportunity.
* Excellent time management and organisation skills, with strong attention to detail.
* In-depth understanding of the sales process, from needs identification and objection handling to negotiation and successful closure in the B2B landscape.
* Consistently exceeding targets in a goal-driven environment with a proven track record.
Additional Information
We’re a community that cares about your life outside work as much as how you feel when you’re with us. Your job should enrich your life, not take it over. Here are some benefits we offer:
* 29 days holiday allowance + bank holidays
* Private medical and dental healthcare
* Matching pension contribution of 4 or 5% (after 3 years of service, up to 10%)
* 24/7 Employee Assistance Programme
* Life Assurance Cover
* Cycle to work scheme
* Hybrid working model (3 days working from the office)
* Bring your dog to the office on Wednesdays and Fridays!
Our commitment
We value diversity and inclusion at The Stepstone Group. We believe they are critical to our success as a global company. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, or any other characteristic.
We further our DEI and sustainability efforts by working with national and international bodies and are proud of our recognitions, including:
* Fertility Friendly Employer, accredited by Fertility Matters at Work
* RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
* Stonewall: Gold Award
* Stonewall: Top 100 Workplace Equality Index (85)
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