Social Network Login/Join
Please select your social network to login or join:
Service Advisor Position
Pembrook Resourcing is currently seeking a Service Advisor on behalf of their client to work in the aftersales department at their dealership.
Ideal Candidate
* Previous experience in a service role is preferred.
* A passion for delivering high standards of customer service.
* An organized individual capable of managing multiple duties on the move.
* Excellent telephone and face-to-face communication skills.
* Strong administration skills, confident computer usage, and the ability to organize and prioritize work.
Key Responsibilities
* Establish rapport with and provide outstanding care to customers.
* Identify and anticipate customer needs to help achieve sales targets by selling technician labor and products.
* Book customer vehicles for servicing, aiming to maximize labor utilization and efficiency.
* Arrange alternative transport for customers (courtesy cars where possible) and liaise with drivers regarding vehicle pick-up and delivery.
* Manage and follow up on all ongoing work on customer vehicles; communicate regularly with customers and Workshop Controllers to meet scheduled timeframes.
* Ensure customers understand service charges and work carried out; involve technical advisers to answer queries when necessary.
Important: Please ensure you include correct contact details so we can contact you regarding your application. We wish you the best of luck!
#J-18808-Ljbffr