Job Role
To be the first point of contact for Soha customers and work as part of a busy team to deliver a high-quality customer service. To maximise satisfaction by establishing the customer needs, being polite and courteous, resolving their queries and keeping them well informed at all times.
Key Duties
What you will need;
* Experience of handling a high volume of calls on a daily basis.
* Excellent telephone manner with well-developed questioning skills and a diplomatic approach.
* The ability and resilience to handle complex and challenging calls effectively using your own initiative.
* Excellent communication and interpersonal skills, including good listening and questioning skills, showing sensitivity, empathy and the ability to record information accurately.
* Experience of and commitment to delivering focused customer services with a 'can do' attitude.
* The ability to take ownership of tasks and work accurately and flexibly within a busy team.
* Ability to learn and maintain up to date information about Soha's business.
* Ability to work well under pressure.
* The ability to meet call handling targets.
* Good IT skills including word, excel, outlook and teams and the ability to quickly learn how to use Soha's in-house IT systems.
It would also be nice to have;
* Experience of working in a call centre and/or a customer service environment.
* Experience of working in the housing sector or a maintenance environment.
* A qualification or professional accreditation in customer service.