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Care coordinator - nurse liaison

Burgess Hill
Transformationunitgm
Care coordinator
Posted: 22h ago
Offer description

Employer Chesterfield Royal Hospital NHS Foundation Trust Employer type NHS Site The Grange Town Grangewood Salary £23,614 Pro rata per annum Closing 28/07/2025 23:59


NOT AGENDA FOR CHANGE


Job overview

We have an exciting opportunity for a fixed term 12 month position - Care Co-ordinator - Nurse Liasion.

* 1 x 18.75 hours fixed term 12 months.

Care co-ordinators play an important role within a practice to proactively identify and work with patients. The Nurse Liaison role will be fundamental in supporting the Practice Nursing Team globally across Royal Primary Care. They work closely with the Practice Nursing teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to people and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.


Main duties of the job

Key responsibilities

Patient Assessment: Evaluating the healthcare needs of patients andensuring they receive appropriate care.

Coordination of Care: Collaborating with various healthcare professionalsto create a cohesive care plan and completing referrals as needed.

Education: Providing patients and their families with information about medical conditions, treatments, and available resources. · Advocacy: Acting as a patient advocate to ensure their needs and preferences are respected. · Follow-Up: Monitoring patient progress and adjusting care plans as necessary.


Working for our organisation

We offer staff a range of attractive benefits:

* Wellbeing Hub:An onsite facility accessible to all CRH, DSFS and RPC – including a fully equipped gym, showers, classes, and onsite counselling.
* Learning and development:Arange of courses to help you grow in your career
* NHS Fleet Solutions:A cost-effectivecar leasing scheme including easy access to electric vehicles


Detailed job description and main responsibilities

Other responsibilities within the role;

* Work with people, their families and carers, to improve their understanding of their condition.
* Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
* Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
* Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.
* Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.
* Work collaboratively with all primary care professionals within the surgery to proactively identify and manage a caseload, which will include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the surgery.
* Raise awareness of how to identify patients who may benefit from shared decision making and support surgery colleagues and people to be more prepared to have shared decision-making conversations.
* Support the practice in developing communication channels between GPs, clinical teams, people and their families and carers and other agencies.
* Identify carers and help them access services to support them liaising with the practice carers champion
* Conduct follow-ups on communications from out of hospital and in-patient services.
* Maintain records of referrals and interventions to enable monitoring and evaluation of the service.


Person specification


Qualifications and Training

* GCSE in Maths and English at Grade C or above
* Prior IT Training Skills
* NVQ level 2 or 3 in Health and Social Care
* Experience in GP/PCN setting


Experience

* Prior experience working in a healthcare environment is preferred
* Experience of managing caseloads
* Knowledge and practical experience of QOF and local enhanced services


Skills and Knowledge

* Empathetic and compassionate approach towards patients, promoting a stigma-free environment.
* The ability to build relationships and communicate effectively with patients, families, and healthcare teams
* Excellent organisational skills to manage appointment bookings and patient records efficiently.
* Ability to work under pressure and to prioritise own workload
* Able to work independently or as part of a team
* Knowledge of clinical systems i.e. SystmOne
* Some understanding of medical conditions and treatment

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk) .

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.


Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital


Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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