Arri v a is a lea d i n g Eu r op e an p a s s e n g e r tr ansp ort p art n e r, o p e rati n g in 11 co un tries a cro s s th e U K an d E u r op e. T h e c o m p a n y e m p lo y s a r oun d 35, 000 p e o p l e, d e li v e ri n g mo r e th an 1.5 b illion p a s s e n g e r j ou r n e y s c onn e cti n g p e o p le an d c o mm un ities s a f e l y, r e lia b ly a n d s u s t a i n a b l y. We h a v e s tr on g r o ots d a t i n g b ack t o 1938, an a m b iti ou s g r o w th an d s u s t a i n a b ility a g e n d a, an d a co n ti nu o us ly d e v e lo p i n g relati onsh ip with I S qu ar e d Ca p i t al – a glo b al i n f ra s tr u ct u re i nv e s tm e n t f un d ma n ager - wh o a c qu ir e d Ar r i v a in 2024. We are looking for an ACE Product Owner to join our Arriva Customer Experience (ACE) team on a full time, permanent basis. This role will be based at either our Sunderland or London office. T h e ACE P r odu ct O w n e r f or W E B w ill work w ith s t a ke h ol d e rs t o p riori t i s e i n iti a ti v e s a n d m a n age d e v e lo p me n t, an d o p tim i s a t ion o f ou r Mar k e ti n g w e bs ites us i n g Dr up al CMS an d Site St ud io. This role e nsu r e s s e aml e s s c on tent m a n ag e me n t, g ov e r n a n c e, an d us e r e x p e ri en ce acr os s d igit a l p la t f orm s, a lig n i n g with bus i n e s s o b je c ti v e s an d b ra n d s t and a r ds. Direct r e sp o ns i b ilities: P roduc t Ow n e r s h i p • D ef i n e an d mai n t a in th e roa dm ap for CMS an d Site S tud io c a p a b ilitie s. • Act as th e s ub je c t m a t ter exp e rt f or Site S tud io c o m p o n e n t s, t em p la t e s, an d wor k f low s. • Ensu re g ov e r n a n ce an d b e s t p ractic e s for co n tent cr e a t io n, pub li sh i n g, a n d d e s ign co ns i s tenc y. Cont en t M a n a g e m e n t & UX • O v e r s e e creation an d e d iti n g of c on tent us i n g Site St ud io ’ s v i su al bu ilder. • Ma n age reu s a b le c o m p o n e n t s, gl ob al s t y l e s, an d r es p o ns i v e l ay o u t s. • Impl e me n t S E O - f ri e nd ly p ractic e s, i n clu d i n g s c h em a m ark u p an d c an o n ical li n k m a n age m e n t S ta k e ho l d er Co ll a bor ation • W o rk cl os e ly with mar k e ti n g, d e s ig n / U X, an d t e c hn ology t e ams t o d e li v e r h ig h - qu ali t y we b ex pe ri e n c e s. • Li a i s e with exter n al v e nd ors an d t e c hn ology p art n e rs for CMS e nh a n c e m e n t s. Wo r kf l o w • D e s ign a n d mai n t a in e n d - t o - en d wor k f lows f or C M S c h a n g e s. • Impl e me n t r o l e - b a s e d p e rmi s s io n s a n d e nsu re c o m p lia n ce with g ov e r n a n ce s t and ar ds. • I n tegrate wor kf lows with a gi l e s p ri n t c y cl e s for tim e ly d e li v e ry o f w e bs ite upd a t e s. • M on it o r w or k f low e f f ic i e n cy an d i n tr odu ce au t o m a t ion w h e re p o ss i b l e. • Pr ov i d e t rai n i n g an d d oc u me n t a ti o n for teams o n wor k f low p r o c e ss e s an d Site S tud io b e s t p ractic e s. C on tin u ou s I m p ro v e m e n t • M on it o r p e r f orma n c e m e t r ics an d us e r fee db ack t o d ri v e i te rati v e impr ove me n t s. • St a y upd a t e d o n e me rgi n g C MS t e c hn ologi e s an d Site S t u d io fe a tu r e s. Knowledge, skills and experience: • E x p e ri e n ce a s a P r odu ct O w n e r or U X D e s igner f a m iliar wi t h CMS e nv iro n me n t s. • Kno w l e d g e o f Dr up al C M S an d Site S tud io. • Str on g und e r s t and i n g o f UX p ri n ciple s, r e sp o ns i v e d e s ign, a n d S E O. • E xc e ll e n t s t a ke h ol d e r m a n ag e me n t a n d c o mm un icati o n s kil l s. • Fam i liarity with a gi l e m e t h o d ologi e s an d p r odu ct m a n age me n t t o ol s. K e y s u cc e s s cri t e ria f or t h is role a r e : • A w e l l - de f i n e d C M S an d Site S t ud io r o a d m ap a lig n e d with bus i n e s s o b je c ti v e s. • Ro ad m ap c o mm un ica t e d an d und e r s t o od b y a ll s t a ke h ol d e r s. • F e a tu r e s an d e nh a n c eme n ts p riori t i s e d b a s e d o n m e a s u r a b le bus i n e s s v al u e. • D em o ns tr ab le impr ove me n t i n c us t o me r e x p e r i e n ce an d e n gage m e n t me tr i c s. • Backl o g i te m s a re w e ll - gro o m e d, p riori t i s e d, an d li n ked t o s tr a teg i c g o al s. • D e ci s io n s s upp orted b y an al y t ics (e. g ., us e r b e h a v io u r, S E O p e r f orma n c e ). • KPIs t racked a n d r e p orted c ons i s tentl y. • A d o p ti o n o f n e w CMS c ap a b il i ties o r Site S tud io fe a tu r e s th at e nh a n ce e ff i ci e n c y. T h is j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o ns i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a u s ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a d d iti on al t a s ks a s a n d w h e n r e qu e s ted to d o s o b y t h e ir m a n ager. R e sp o ns i b ilities a n d d u ties m ay al s o c h a n ge in lig h t of f u t u re bus i n es s n ee d s a n d p e r s o n al d e v e lo p me n t. The closing date for applications is Friday 26th December 2025. Arriva Group reserves the right to close this vacancy early.