Job Ref: THW9391
Branch: Solent Hotel Spa
Location: Solent Hotel Spa, Fareham
Salary/Benefits: Competitive salary with great benefits, gratuities.
Contract type: Permanent
Hours: Full Time
Shift pattern: Various including weekends.
Hours per week: 40
Posted date: 18/02/2026
Closing date: 03/04/2026
We're looking for a Receptionist to be the public face of our hotel
You'll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests' journey, you will likely be the first and last point of contact they have in our hotel.
Your day to day;
* Greeting everyone of our guests with a welcoming smile
* Efficiently helping guests whilst the checking in and out
* Providing the highest level of hospitality
* Upselling of rooms and other facilities
* Informing the guests of the hotel's facilities, offering advice and assistance when necessary
Who are we looking for?
As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.
To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with;
* A competitive salary, negotiable dependent on experience
* Stream - the ability to access up to 40% of your wages as you earn them each week
* 28 days annual leave (rising to 33 days after 5 years)
* Health cash plan
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships available
* Generous employee discounts
* Life assurance
* Bespoke training programmes accessible to all
* An engaging supportive work environment
A four star hotel featuring an award winning spa, rosette restaurant, business facilities and comfy bedrooms, Solent Hotel Spa is perfectly located between Portsmouth and Southampton. With so much to offer to guests no two days are the same, whether hosting weddings, wine tastings or simply weekends away, a dedicated team are on hand to make sure everyone that visits the Solent wants to return. Owned by Daniel Thwaites, Solent Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, on the edge of the Solent.