Customer Service Advisor - Income Team Location: Whitehaven, Cumbria Contract: 6-month temporary assignment (potential to become permanent) Pay Rate: £14.21 per hour Start Date: 28/07/2025 Hours: Full-time, 37 hours per week. Shifts between 8am-8pm on a 4-week rolling rota (after training). Training: Full-time, Monday to Friday, 9am-5pm for 4 weeks Join a Team That Makes a Difference We're recruiting passionate Customer Service Advisors to join a growing income team based in the scenic coastal town of Whitehaven. This is a fantastic opportunity to work in a supportive environment where your communication skills and customer-first mindset will truly shine. What You'll Be Doing You'll be the first point of contact for customers, delivering high-quality service across multiple channels including phone, web-chat, email, and written correspondence. You'll take ownership of each interaction, ensuring queries are resolved efficiently and customers are kept informed every step of the way. Key Responsibilities * Handle inbound and outbound customer contacts across multiple channels including phone, web-chat, email, and written correspondence * Provide a high-quality, friendly, and efficient service to all customers * Take ownership of customer queries from initial contact through to resolution * Ensure all promised actions are completed and customers are kept informed throughout * Accurately update customer records and systems during and after interactions * Work collaboratively with colleagues and other departments to resolve complex issues * Adhere to company policies, procedures, and regulatory requirements * Maintain a positive and professional attitude, even in challenging situations * Meet individual and team performance targets, including quality and productivity metrics * Participate in training, coaching, and continuous improvement initiatives What We're Looking For ✅ Customer Service Experience: You've worked in a customer-facing role and know how to deliver a great experience. ✅ Excellent Communication: You're a great listener, clear communicator, and can build rapport with ease. ✅ Tech Confidence: You're comfortable using IT systems while engaging with customers. ✅ Resilience & Responsiveness: You stay calm under pressure and respond quickly to customer needs. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people