OrderYOYO provides online ordering solutions for independent restaurants and takeaways. We help partners build their own branded websites and apps, giving them the tools to grow customer relationships, manage online orders, and reduce reliance on third-party platforms. Our focus is on empowering local restaurants to thrive in the digital market.
Job Title: TrustPilot Executive
Location: Manchester: In-office, Monday–Friday, 10:00–18:00
Salary: £24,500 + Uncapped OTE (£8,000)
Overview
We are looking for a confident and resilient Trustpilot Recovery Agent to take ownership of improving our Trustpilot score to a defined target. You will work closely with various teams to generate positive, compliant reviews, manage negative feedback, and coordinate targeted outreach campaigns. This is a hands-on, admin-heavy role that requires persistence, attention to detail, and a results-driven mindset.
Key Responsibilities
* Make outbound calls to existing partners and follow up on positive customer interactions to request reviews.
* Respond promptly to all Trustpilot reviews, ensuring professional handling of both positive and negative feedback.
* Investigate recent negative reviews, resolve issues where possible, and encourage updated feedback.
* Work with Trustpilot to identify and remove ineligible or fake reviews while maintaining full compliance with legal and platform guidelines.
* Collaborate across teams to run targeted review campaigns and share progress updates with leadership.
* Contribute to ongoing efforts to increase the volume of high-quality reviews and reduce negative review frequency.
Skills & Requirements
* Strong, persistent personality with the ability to handle objections and negative feedback professionally.
* Confident communicator (phone, chat, and written).
* Highly organised and detail-oriented; able to manage multiple tasks and data simultaneously.
* Customer-focused with positive persuasion skills.
* Comfortable in an admin-heavy, metrics-driven environment.
* Ability to work to strict deadlines and performance targets.
What We Offer
* Competitive base salary of £24,500.
* Uncapped commission with an OTE of £8,000.
* Clear performance targets and growth opportunities.
* Collaborative and supportive in-office environment.