Role: Paralegal - Interventions
Office base: Wigan, WN3 5BA - some agile work available
Hours: 35 hours per week, Mon - Fri
Are you passionate about delivering excellent administration and want to play an integral role within a highly regarded law firm? Would you like to gain experience reviewing legal files and working alongside a professional yet down‑to‑earth team?
About the Role
We are looking for approximately 3 full‑time Paralegals to join our expanding Interventions Team.
Our Interventions Team holds national contracts to deliver Intervention Services for the three major legal regulators in England and Wales.
* Solicitors Regulation Authority (SRA)
* Council for Licensed Conveyancers (CLC)
* Bar Standards Board (BSB)
As a Paralegal in the team you will support and assist with all stages of the intervention process, gaining experience across multiple areas of law including conveyancing, crime, family, PI, wills and probate, commercial matters and more.
Key Responsibilities
During interventions
* Attend premises of intervened firms
* Evaluate and categorise practice papers, accounting records and client files
* Take possession of client data and secure sensitive information
* Identify urgent matters and deal with immediate enquiries
* Assist managers and supervisors in sorting, selecting and marking files
* Attend Day One interventions across the UK, sometimes at short notice
After files are secured and returned to our offices
* Review client files for evidence of misconduct or costs that may be due
* Respond to queries from clients, new solicitors, suppliers and third parties
* Record all interactions and actions in detail on our case management systems
* Monitor live files and flag urgent issues
* Confirm client identity and authority for file transfer requests
* Repatriate files to clients or their chosen solicitors
* Identify clients or businesses who may be entitled to outstanding funds
* Maintain strict confidentiality at all times
* Accurate time recording
* Assist with general accounts work and financial queries
* Prepare relevant data for regulator meetings
* Work flexibly across office and home settings, depending on departmental needs
About the Team
The department is a small, close‑knit team of specialists who play an important role in safeguarding client interests.
About You
Essential
* Experience dealing with customers/clients
* Comfortable handling high volumes of phone calls
* Experience working in a busy environment
* Strong written and verbal communication skills
* Good IT skills including Excel
* Adaptability, flexibility and strong organisational skills
* Professional telephone manner
* Excellent client‑care skills
* Discretion and confidentiality
* Accuracy and attention to detail, even with frequent interruptions
* Team‑focused and able to work collaboratively
Desirable
* Experience working at paralegal level in a law firm
* Degree‑level education, ideally with a legal focus
* Knowledge of SRA intervention processes
* Understanding of solicitors’ accounts rules
* Familiarity with client care and complaints procedures
* Basic understanding of wills and deeds
* Valid UK driving licence
Benefits
* Well‑being package (financial, physical, mental and dietary health support)
* Free parking
* Salary sacrifice pension scheme
* Life Assurance
* Competitive salary and holiday entitlement
* Holiday sale & purchase scheme
* Season ticket & travel support
* Payroll giving scheme
* Social events & clubs
* Internal referral scheme
* Retail vouchers/cashback schemes
* Early monthly pay scheme
* Free eye testsCycle to work scheme
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