Where:
Hopscotch Café is a successful vibrant play café in Gosforth and we're excited to be opening our 2nd cafe in Fenwicks Newcastle on 1st November and are actively recruiting for this location.
We provide a unique play space and a stylish café that provides a lively social hub for families to bring their children to play, dine and relax.
Hopscotch offers a delicious menu for the grown-ups, quality coffee, yummy pastries/treats and a fun nutritious children's menu. The café is an amazing venue to host parties and other events and we have even incorporated a little adventure playground to soak up that Northern sunshine whilst the little ones explore
The Role:
There are lots of opportunities within our team for ambitious and dynamic individuals to thrive and grow with us, working in a dynamic, lively venue where enthusiasm and confidence with customers are key.
We are looking for an experienced and motivated Supervisor/Manager, to join our supportive and welcoming team serving locally roasted delicious coffee and our delicious food to our biggest and littlest guests. We are also fully licensed so will also be serving the occasional cocktail. Weekends are mainly private parties where pre-ordered food is served to children and adults along with added extras such as our UV disco and character visits (external supplier), so we are looking for individuals who can manage our client's expectations and ensure their little one has a fabulous party.
Responsibilities:
* Manage the FOH team providing initial and ongoing training - FOH duties, menu knowledge and allergen awareness.
* Manage FOH operations including stock control and bar ordering
* Ensure bakery allergens are accurate and up to date
* Manage staff costs through rota input with GM
General FOH duties
* Welcoming booked guests and walk-ins, waiting tables, serving behind the bar, or helping to host a special event or party
* Introducing guests to our family menu and serving delicious healthy food made by our creative chefs
* Making all kinds of coffee, learning latte art, and how to make the best babycino
* Making alcoholic beverages from our cafe's standard menu
* Making nutritious smoothies from fresh ingredients at our juice bar
* Maintaining high standards of food hygiene and following health & safety rules
* Keeping our cafe clean and tidy
* Making guests feel at home, as well as solving any customer problems or escalating where appropriate
Who are we looking for?
* A friendly and warm personality and a love of working with children and families – key to our service.
* Great customer service skills and previous hospitality experience is required.
* Excellent eye for presentation and attention to detail: you'll keep our cafe looking beautiful and welcoming for our guests.
* Ideally you would have a health & hygiene qualification, but you can complete that with us if needed.
* Barista trained (and knowledge of latte art) would be great if you have it, otherwise our incredible roasters will train you up in that too.
* Cocktail making skills would be useful, but we can provide full training where required.
Job Type: Full-time
Pay: From £13.00 per hour
Expected hours: 35 – 40 per week
Benefits:
* Company events
* Company pension
* Employee discount
Experience:
* Hospitality: 1 year (preferred)
Work Location: In person