Technical Service Manager UK - Field & Head Office (Northampton based) £50,000 - £55,000 (negotiable DOE) + Company vehicle Full-Time Permanent Salary & Benefits
* £50,000 - £55,000 (negotiable based on experience)
* Company vehicle
* 30 Days Holiday (including bank holidays)
* Holiday Reward Scheme - additional leave awarded for service milestones
* Discretionary Bonus Scheme
* Attendance Allowance
* Pension Contribution
* Ongoing Training & Development Support
A leading UK-based engineering service provider is seeking a Technical Service Manager to play a pivotal role in strengthening technical standards, supporting field engineers, and driving operational improvement across a national network.This is an outstanding opportunity for a technically strong service professional looking to step into leadership, or for an experienced technical manager ready to influence standards, performance, and long-term business improvement.The role is UK-based with time split between head office in Northampton, field-based support, and occasional home working depending on business need.Key Responsibilities
* Act as the senior escalation point for complex service and repair issues, delivering clear technical recommendations and resolutions
* Support Area Managers with engineer performance, technical decision-making, and structured development
* Conduct root cause analysis on repeat faults, customer complaints, and repeat visits, turning insights into practical improvements
* Improve engineering standards, reporting quality, and adherence to compliance frameworks
* Facilitate strong communication between field engineers and management
* Lead one-to-one and quarterly review sessions with Area Managers
* Support onboarding and technical development of new engineers
* Monitor KPIs to identify trends, risks, and performance opportunities
* Collaborate with service administration to review coverage areas and workforce planning
* Drive best practice rollout and continuous operational improvement initiatives
Skills & Experience Required Essential:
* Strong hands-on background in service and repair
* Electrical technical expertise within a field service environment
* Advanced fault diagnosis and analytical capability
* Confident communicator across engineer, management, and director levels
* Strong understanding of Health & Safety compliance
* Structured problem-solving approach
Desirable:
* Background in performance management or engineer development
* Experience analysing trends and driving service improvements
* Strong Excel skills for operational reporting
* NEBOSH (advantageous but not essential)
Personal Attributes
* Calm, methodical, and solutions-driven
* Approachable and supportive leadership style
* Organised and able to prioritise effectively
* Comfortable operating at both operational and strategic levels
Why Apply? This is a rare opportunity to influence engineering standards across a nationwide team while remaining close to the technical detail. You will shape how issues are resolved, how engineers develop, and how service excellence is delivered across the UK.If you are ready to step into a role that combines leadership, technical authority, and strategic impact, we would welcome a confidential conversation.To apply or learn more, please contact our agency team for a discreet discussion.