Location: Varied
Hours of work: Zero-hour agreement
We are looking to recruit ‘Senior Rail Replacement Coordinators’ to expand our team of highly passionate, customer focused and engaging people. As a senior Coordinator you will conduct audits, provide training and general welfare to our Coordination team members where required and support a smooth and consistent delivery of our rail replacement operation. You will work from a variety of key train stations, providing support to our road transport operators and information to our customers ensuring the operation runs exactly as planned.
Job Duties:
1. Ensuring that ‘on the ground standards’ are met inline with client expectations.
2. Maintaining high levels of Safety inline with agreed risk assessments and method of works agreed for each location.
3. When on site and visiting Coordinators, advise on adjustments to the replacement service to consider any changes in circumstances
4. Assist, advise and support on any failures in the delivery of the operation with the support of our Control team, with the appropriate and sensible use of standby vehicles. To also consider adjustment of the service, where appropriate, to assist in maintaining high levels of punctuality.
5. Provide weekly feedback to the Coordination team on Coordinator audits and station checks (via the inbox, in writing)
6. Help maintain a safe transfer and pick up/set down area for the customer when on site and assisting other Coordinators.
7. Undertake Coordinator on site assessments including uniform checks, app check, welfare check, all which will be documented and recorded along with feedback to the relevant team member/s.
8. Record all service incidents, escalating where appropriate, and providing thorough feedback within 48 hours to the Coordination Team after your shift.
9. Conduct Standards ‘spot checks’ at locations where required.
10. Conduct ‘Coordinator Audits’ at locations requested of you by the Coordination Team
11. Provide further training to the current Coordinators including coaching and mentoring.
12. Provide shadow shifts for new starters and complete relevant training paperwork and sign off.
13. Assist where required in the onboarding and training of new starters (new Coordinators)
14. Be the main point of contact for the relevant Station Facility owner/Client representatives when on site to ensure clear, accurate and timely information is provided allowing for a safe and smooth operation.
Person specification
15. Full and valid driving licence
16. Previous experience working as a Rail Replacement Coordinator
We are looking for individuals that can work flexibly, are keen to show case their Rail Replacement Coordinator skills and coach and train others to their high standards. Senior Rail Replacement Coordinators will deliver key safety and compliance updates to the team, motivate, and empower team members, to ensure consistent customer engagement and focus, maintaining high standards of delivery and service. You will deliver audits amongst other responsibilities and undertake on site assessments as required. We are looking for individuals with strong interpersonal skills and leadership ability to really enhance the operation for customers, making a positive difference to every customer journey.
We are looking for individuals who are advocates of our Arriva Values which are ‘we care passionately, we do the right thing, and we make the difference!’, as well as implementing these values into their training standards. Putting the customer at the heart of everything we do, ensuring a safe and successful operational delivery.
Our benefits include:
17. Travel – You will have the ability to travel to different parts of the region/country depending on operational needs.
18. Flexibility – you will have the opportunity to support with other projects and tasks including training other Coordinators and conducting audits and full training will be provided.
19. Competitive salary and range of other benefits including Paid holiday accrual.
20. Contributory pension scheme
21. Great opportunity to progress your career in a fast paced, forward thinking, and innovative organisation.
22. Access to Arriva’s employee assistance programme
To submit your application please include your CV, along with details around your experience.