Annual salary: up to £28,000.00
Negotiator
Location: Basingstoke
Contract: Office based, Full time, 12 month fixed term contract Role
Salary up to £28,000 per annum
We are currently recruiting for a Negotiator to work alongside our Property Retentions team in Basingstoke. This role is focused on agreeing commercially advantageous rental reviews with landlords and lettings agents, in line with the rental market & government indexes. You’ll manage negotiations & the administration of processing the reviews from start to finish, and ensure expectations are managed with professionalism and clarity.
You’ll be responsible for maintaining a clear audit trail of decisions, managing your workload efficiently, and ensuring all services meet contractual and performance targets. Collaboration is key - you’ll work closely with colleagues, partners, contractors and suppliers to deliver a seamless service. You’ll also contribute to team meetings, share ideas for improvement, and support wider teams when needed.
Role Criteria
1. Background in a residential lettings and/or property management focussed customer service environment, delivering high standards
2. Able to manage workload efficiently, independently and meet deadlines
3. Experience working with diverse client groups and understanding differing cultural needs
4. Strong commitment to equality, diversity and inclusion (EDI)
5. Comfortable maintaining accurate records and audit trails on company systems
6. Able to escalate cases appropriately and provide timely updates to stakeholders
7. Collaborative mindset with experience working across teams and external partners
8. Willingness to contribute ideas and suggestions to improve service delivery
9. Proactive in personal development and learning about services, technology and community issues
10. Fully compliant with company policies, procedures and code of conduct
11. Flexible to support ad hoc projects and provide cover across teams when required
Benefits we can offer you
12. 25 days annual leave plus bank holidays
13. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
14. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
15. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
16. Family friendly policies