About Our Client
Our client is a prominent figure in the health-care industry, with a sizeable workforce dedicated to providing quality care and services. The company operates on a national scale across the UK, with a particular focus on providing expert support and care to those in need.
Job Description
The role duties will include:
* Management of aged debtors, chasing customers for outstanding debt.
* Dealing with customer enquiries and disputes via email & telephone.
* Management of customer queries and processing them following the company query procedures.
* Liaising with client funders on aged debt issues.
* Notification of accounts applicable for Bad Debt Provisions, under company guidelines.
* Coding and inputting of weekly & monthly direct debit runs, along with customer communications.
* Collaborating with branch operations on client requirements and discussions around debt issues.
* Correct allocation of payments received.
* Reconciling accounts where required.
The Successful Applicant
The successful candidate will have:
* Ideally studying for a C.I.C.M qualification.
* You understand and embrace change to processes and excellent customer debt collections and accounts receivable processes.
* You're a team player with a positive attitude and excellent communication skills.
* You're process driven and able to follow plans with tight deadlines, especially at peak times of the month.
* You are able to work under pressure in a fast-paced environment.
* Impeccable time management.
* Excellent approach to customer service
* Management of accounts receivable processes to a high level of accuracy and reconciliation.
What's on Offer
On offer:
* Immediate start and weekly pay
* Ongoing temporary contract
* Hybrid working, 2 days working from home
* Monday - Friday, 40 hours per week, 8.30am - 5.30pm
* An opportunity to work within a leading company in the health-care industry
* A supportive team environment
* Valuable experience in credit control administration
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