Are you passionate about making a difference in the community? We're looking for a dedicated Health Care Support Worker / Clinical Administrator to join our Urgent Community Response Team. In this vital role, you will be an active member our team, working to provide high-quality, efficient, and effective care. You will have the opportunity to work face to face with our patients and have dedicated administration time to support the team with that element of your role.
A caring, empathetic individual with a passion for providing high-quality care.
*Ability to work efficiently in a fast-paced environment while maintaining the highest standard of care.
*Previous experience in a healthcare setting.
*Organised individual who is confident using office work tools.
Maintain excellent communication with patients, relatives and members of the team regarding all aspects of care, demonstrating a variety of communication skills in accordance to patient need.
*Maintain clear, concise and legible documentation in accordance to organisational policy.
*Use a range of verbal and non-verbal communication tools to communicate complex information effectively with service users, families, colleagues, team members and other agencies to facilitate the delivery of care programmes, to promote effective communication.
*Reflect on barriers to communication and use knowledge of different methods to support and improve communication with individuals.
*To communicate appropriate information to and from other departments/service areas as required.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Full Driving licence
*Experience within a health care setting
*Literacy and Numeracy level 2 (GCSE A-C)
Care Certificate
*First Aid certificate
*Community experience
Previous experience in group work, for example ability to conduct patient education sessions
~*Previous experience of discharge co-ordination in hospital setting
~*level of health knowledge
~*An awareness of risk management.
~*Knowledge of multi-agency services available and processes for referral
~*Flexible and adaptive
~*personal and professional development
~*Work without direct supervision.
~*Practical experience in health care setting either before, during or after education development to prepare for this role
~*Act within own limitations, seeking advice from trained staff, in order to recommend and/or decide on the best course of action.
Full Driving licence
*Experience within a health care setting
*Literacy and Numeracy level 2 (GCSE A-C)
Care Certificate
*First Aid certificate
*Community experience
Previous experience in group work, for example ability to conduct patient education sessions
~*Previous experience of discharge co-ordination in hospital setting
~*level of health knowledge
~*An awareness of risk management.
~*Knowledge of multi-agency services available and processes for referral
~*Flexible and adaptive
~*personal and professional development
~*Work without direct supervision.
~*Practical experience in health care setting either before, during or after education development to prepare for this role
~*Act within own limitations, seeking advice from trained staff, in order to recommend and/or decide on the best course of action.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Unit 2 Wessex Business Park
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