Position Summary
Why join our team?
The ETO B2B team is working at the heart of a core and growing business; covering a broad range of interesting and innovative topics. A small in number, focused & passionate team that thrives upon creating plans, propositions, GTM activities which aim to provide our 16 Local Offices with the tools to meet customer needs and win more business!
Role and Responsibilities
What will this role achieve?
This role will be central to building the strategy, implementing the plans and driving the commercial activities across Europe to drive Samsung’s B2B services portfolio of Knox and Samsung Care+ for Business as well as lead our B2B Online capability (which can be a channel to deploy the services through).
B2B Services
At the heart of the B2B proposition, we have an established Knox Services portfolio, which is growing at great rates. However there is an opportunity to drive this more commercially and ensure that the capabilities are known, bought and used by our customers and channels. An example is Knox MSP (Managed Service Provider), which provides partners with a tremendous value added tool, to meet the needs of customers and drive ARPU. This role will be key in developing this, working closely with our SRUK and SRPOL colleagues.
In addition, we have an emerging service; Samsung Care+ for Business, which needs to be commercialised across Europe to realise it potential and drive new revenue streams. This role will be key to that, with the aim of significantly boosting the business by Q3 2026. This will involve working internally and externally with stakeholders across channels, solution providers and internal SC+ teams in Europe and Suwon (Korea).
B2B Online
This is an important weapon in our direct to customer growth, and a channel where we see more demand growing in the market. This role shapes the strategy and direction for how this can grow within our Local Offices ; how the service and support can be shaped and how the commercial offerings are developed to delight our customers!
You will act as the lead for Europe for the SMB .com portal; interfacing to many senior level internal and external parties. The role is within Samsung ETO (European Telecommunications Office), and be in charge of driving the strategy and success of .com business within Europe, working closely with our European Office Marketing team you will help our Subsidiaries be successful through providing regional alignments, expertise, direction, commercial leadership and project structuring to achieve success.
The role will entail working directly with the subsidiary the European Marketing office, B2B and Digital teams and Heads of the B2B business units in Subsidiaries, European Product Management team, HQ Digital and B2B Product Group and Service organisation. In addition, where required, liaising with third-party solution providers.
The role handles both the SMB eStore and our affiliate programme (EPP).
Where relevant we will look to deploy our B2B Services across the digital channels.
The leader for this role:
The leader required for is role, needs to have a positive and driven spirit combined with a strategic mind-set and track record as well as the ability to deliver results through other teams; operating in a complex, international matrix organisation and the ability to work under their own direction, structuring complex project environments and critically developing Pan-European go-to-market & commercial plans.
You will be someone who has demonstrable experience of owning and leading B2B Services and digital businesses, with experience in meeting the needs for B2B customers through this channel. With excellence in propositions/services and in driving successful commercial results through others (cross-functional teams). An analytical mind that enables decisions driven by data to build the strategy for the channel
They will have a strong understanding of the technology involved in these channels and how that can be demonstrated to enhanced performance, as well as the ability to translate that into the business and customer benefits required to deliver this meaningful and growing business.
Key to success will be achieved by building and leading cross functional teams, such as Samsung HQ (D2C/Digital/Product Group/Services Group/ SRUK and SRPOL), EU customer Services team, engaging at Senior and operational levels in selected markets to drive the mutually helpful commercial outcomes.
What will be your key deliverables?
1. Develop and implement a world class B2B Services and B2B Online operations (GTM, commercial case, operating model)
2. Build the strategy, case and critical metrics for this channel with bold positioning to reinforce a robust strategy for launch in the UK market
3. Lead the creation of Pan-European Samsung community for the implementation and launch of the enhanced offering to obtain consensus to the strategy and to support the European team and local markets sales of the propositions.
4. Develop Pan-European commercial sales initiatives to drive performance, improve customer experience and increase customer adoption & retention
5. Represent Samsung for these key programmes to senior levels in the business and with across a broad range of markets
6. Passionately drive this ground-breaking opportunity for Samsung in B2B
7. Track the implementation success against the defined metrics for the programs and communicate in a structured way the program performance on a regular basis to company’s management (EU, HQ, Subsidiary)
8. Establish and define a communications and sales programme to drive the portfolio, sharing the standard methodology, knowledge transfers and sales tools for the European markets.
9. Build & lead the (virtual) EU Taskforce of cross-functional and divisional colleagues for these important projects
10. Communicate and obtain agreement to activate the programs and launches to ensure success and that these initiatives can be replicated on a Pan-European basis
11. Collaborate with the European PR team and Markets to devise the communication strategy
What do we need for this role?
12. Leadership - a validated leader who naturally builds teams who can follow the vision and implement the strategy
13. Flexible - able to work in a dynamic and uncertain environment.
14. Analytical – Great attention to detail and able to identify and build the case & rationale for new opportunities. As well as a strong ability to build executive reports that make an impact and deliver the key messages and strategy
15. Excellent influencing skills and consistent track record in using these skills to drive successful business results.
16. People – standout colleague who is strong at establishing relationships, experience of working in a multi-cultural / Pan-European environment is desired
17. Self-motivated – can work well alone but also cooperates with others, passionate, committed
18. Presentations – be able to prepare and authoritatively present, with impact, sales and technical concepts both at C- and operational level to demonstrate compelling arguments to
19. Excellent analytical skills, with shown experience in building value propositions, market positioning and in being responsible for the adoption of the services through cross-functional teams
20. Commercial experience in leading and designing commercial programmes for growth
21. Excellent PowerPoint, Excel skills and dashboard creation / design skills
22. Working with third partners at a strategic and Senior level to define and implement mutually successful programs that drive solution sales based revenue.
23. Experience working in a regional role working in a matrix structure and virtual teams.
24. Thrives upon Senior level engagement, able to expertly lead senior level discussions with the appropriate gravitas
25. To plan, organise, and prioritise multiple projects, sales, and simultaneous performance objectives.
26. Strong drive and ability to work in a matrix organisation and virtual teams.
27. Leadership - deliver results through others from a broad range of functions within the business
28. Experience in driving successful commercial propositions and services which exceed customer expectation
29. Align with IM sales targets and develop priority projects for execution
30. Share and cascade priority projects progress and implications of key win cases among ETO/EO/HQ leadership team
What does success look like?
31. Creating a world class B2B Services and B2B Online businesses
32. Driving growth for these important services and channels, defining the direction and implementing (where required) a new model that accelerates performance (revenue growth, customer numbers, retention, upsell, unique visitors, conversion rate
Skills and Qualifications
Benefits of working here at Samsung include
33. Hybrid working - 3 days in the office and 2 days at home per week
34. Bonus scheme linked to individual, team and company performance
35. Car allowance
36. Healthcare cash plan or private medical –family cover
37. Income protection
38. Enhanced pension contribution
39. Three volunteering days each year
40. Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
41. Holiday - 25 days plus bank holidays and an additional day off for your birthday
42. Access to discounts on a wide range of Samsung products
43. Access to a discount shopping portal
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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