ABOUT US
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
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JOB DETAILS
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As a 2nd Line Support Technician, you will be a vital escalation point within our tiered support model. You will work closely with our 1st Line teams and collaborate with the 3rd Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects.
This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control, and clear documentation all while building trusted relationships with public sector stakeholders.
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What you will be doing
1. Acting as an escalation point for technical issues that cannot be resolved by 1st Line support
2. Collab...