Overview
FRIGHT NIGHTS Senior Event Host at Merlin Entertainments. Location: Thorpe Park. Hours: Full time, part time, weekends & holidays. Contract Type: Seasonal, until November 2025. The role is to maintain smooth operation of the Fright Nights event offering, deliver great guest experiences, and help optimize throughput for attractions and scare zones. You will take ownership of individual attractions and motivate the team in a fun and engaging way.
Responsibilities
* Batching of guests when working on a range of Fright Night Attractions and offerings
* Recording hourly throughputs
* Delivering great experiences and interactions to guests across the resort
* Following trained systems and procedures to ensure a safe working environment for both staff and guests
* Ensuring all workplaces are tidy and presentable at all times and taking on ad hoc cleaning duties when required
* Gaining a strong knowledge of our offerings to assist with guest queries
* Ensuring all levels of communication are professional and align with training and brand guidelines
* Taking ownership of the overall performance and running of the attractions
* Be proactive in giving instructions to your team to meet targets and maintain smooth operation
* Organise attractions ensuring team members' breaks are adhered to without impacting operation
* Ensuring attraction standards are met and always maintained
* Help drive operational efficiency via queue-line management
* Complete daily opening and closing checks and report issues to the relevant manager
* Be a positive, engaging, and approachable person who thrives in a fast-paced environment
Qualifications & Experience
* Be able to work in a team and alone.
* Good communicator.
* Customer service skills.
* Previous experience is not a necessity, but any operational and entertainments experience would be helpful.
* Energetic and enthusiastic.
* Passionate about delivering quality service to our guests.
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all Merlin Attractions worldwide
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training and development to have a longer-term career in Merlin
* Access to Perks at Work with 30,000+ employee discounts
If you have any questions or require reasonable adjustments due to a disability or medical condition, please contact recruitment@thorpe-park.co.uk and a team member will respond as soon as possible.
Pay Range
From GBP £12.27/Hr
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Entertainment Providers
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