Resident Liaison Officer
AWBCLO273_1761217196 Posted: 23/10/2025
Job Title- Resident Liaison Officer
Location- Sheffield
Salary- £28,000-£30,000 + car allowance
Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?
Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?
We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident officer to service a long term kitchen and bathroom project in Sheffield and other projects in the Leeds area.
As a resident liaison officer, you will;
1. Be the first point of contact for residents during scheduled works
2. Make sure that residents are informed and happy with all updates
3. Respond to complaints and issues that arise
4. Keep detailed reports of resident feedback
5. Attend site visits with the site manager and conduct progress surveys when required
As a resident liaison officer, is it required that you;
6. Have excellent face to face and telephone communication skills
7. Have experience within social housing, and ideally construction/repairs teams
8. Have a full clean driving licence
9. Have a clean criminal record for enhanced DBS checks
If this sounds of interest to you, or you know someone that may be a good fit, then we'd love to hear from you!