Position Overview:
To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day one.
* 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ’s largest and most diverse experiences company.
Our Goals
* Growing revenue above market
* Business transformation
Our Values
* Empowerment: We make it happen
* Possibilities: We evolve and innovate
* Community: We make the connection
Key Accountabilities
* Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
* Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
* Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
* Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
* Promptly action all guest messages and facsimiles.
* Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
* Book, update, amend and file all reservations accurately and in a timely manner.
* Comply with all of the hotel’s operational policies & procedures.
* Maintain a clean & safe working environment.
* Adhere to all established cashiering policies and procedures.
* Assist with luggage and guest needs upon arrival/departure.
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What can I earn as a Guest Services Agent
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