We have an amazing opportunity for an enthusiastic Receptionist with a passion for delivering outstanding customer service to join our fun and highly successful team at Holiday Inn Manchester City Centre. We have been consistently ranked in the top 10 on TripAdvisor and named the No.1 Holiday Inn in the UK for 3 years running! No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details. You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And a juggler – because you love change, confident and focused on delivering outstanding guest experience whilst overseeing a busy reception. What will I be responsible for as a Receptionist? “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations Checking guests in and out using Opera PMS, in line with brand standards Ensuring all guest charges are accurate and process payments in accordance to company policy Handling guest complaints in a calm and empathising manner Communicating and liaising with various departments in the hotel to provide guest with a seamless stay Actively promoting our loyalty program, IHG Rewards Club Maximising opportunities to generate revenue through upselling Performing reservation arrival checks Is this Receptionist role right for me? You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service. You will be able to work flexible hours on a shift basis including weekends and bank holidays. As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.