Kegworth, United Kingdom | Posted on 08/04/2026
Excis is a global IT support leader, driven by innovation and collaboration.
We are seeking a highly skilled and proactive IT Desktop Support Engineer (L2) to deliver technical support, manage IT infrastructure, and ensure a seamless end-user experience across multiple locations.
What You’ll Do:
* In dedicated sites, affix an asset identifier tag to equipment in accordance with trained Runbook processes and update the asset CMDB when equipment or software changes occur
* Provide critical device support for factory EUC devices (laptops, PCs, printers, and peripherals) and provide onsite backup devices as needed
* Track asset locations and EUC device inventories at customer locations following guidance
* Provide onsite and remote end-user support for desktops, laptops, and IT systems
* Troubleshoot hardware, software, and network issues efficiently
* Support and manage mobile devices and printers
* Assist with basic network troubleshooting (TCP/IP, DNS, WINS)
* Work with network devices such as Cisco and HP (basic level)
* Deliver first-level application support for business systems
* Handle incidents and service requests in line with ITIL processes
* Ensure excellent customer service and user satisfaction
Requirements
What You Need:
* Relevant IT qualification (Diploma/Degree in IT or related field)
* 1–2 years of experience in:
o Desktop Support
o Onsite End-User Support
o Remote Support
o Basic Network Support
* Basic understanding of:
o Network devices (Cisco, HP)
o Network topology (TCP/IP, DNS, WINS)
* Experience in:
o Mobile device management
o Printer support
o Working in an ITIL environment
* Basic knowledge of application support
* Excellent interpersonal and communication skills (verbal and written English)
* Ability to work independently and in a team environment
Language Requirements:
* Local language may be required based on service location
Why Join Us?
At Excis, your work has a direct impact. You’ll be part of a dynamic and hands‑on team where your technical expertise drives user satisfaction and operational success.
We offer:
* A collaborative and supportive work environment
* Opportunities for continuous learning and career growth
* Exposure to diverse technologies and global clients
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