We are a team dedicated to caring for six of the most magnificent palaces in the world.
We have an opening for a Product Support Analyst to join our Information Technology Business Solutions Team to provide support for our Microsoft Dynamics 365 (D365) platform applications and users.
As a Dynamics 365 Product Support Analyst, you will play a vital role in assisting end users to optimize their use of the applications and collaborate with stakeholders and team members to implement ongoing product improvements.
To Be Successful In The Role
You should be a passionate advocate of Dynamics 365’s capabilities, with strong analytical skills to help users resolve business challenges. The ideal candidate will have proven experience in:
* Supporting applications built on the Microsoft Dynamics 365 platform
* Power Platform (Power Automate, Power Apps, Power BI)
* Applying best practices in the use of Dynamics 365 applications
* Writing specifications for product enhancements
* Documenting user requirements comprehensively
* Designing test cases
* Serving as the main contact for users
* Problem-solving, troubleshooting, and user support
* Troubleshooting system performance issues
* Creating and maintaining user training materials
* Explaining technical concepts to non-technical users
* Training end users on Dynamics 365 functionalities and helping them analyze data to extract insights
* Excellent communication skills and comfort in a customer-facing environment
* Experience working in an Agile team
If you have relevant experience as an analyst or in a similar role supporting Dynamics 365 applications, we would love to hear from you.
Benefits include:
* Hybrid working (part remote, part on-site)
* Enhanced holiday entitlement
* Generous pension contributions (up to 11%)
* Annual pay reviews and bonuses
* Critical illness cover and life assurance
* Family-friendly policies and benefits
* Staff discounts and palace memberships
* Position based at Hampton Court Palace, with travel to other London sites as needed
Salary: £46,981
Closing date: 23:55 on Sunday, 11th May 2025
Historic Royal Palaces is an equal opportunities employer and values diversity in its workforce. Applications are encouraged from candidates of all backgrounds.
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