We welcome external applications for this opportunity to join our Customer Service Team.
Overview:
Reporting to the Customer Service Manager, the Customer Service Co-ordinator will be customer focused, adaptable, comfortable to work collaboratively with other teams and truly enjoy building strong relationships with both colleagues and customers. You will process quotes and orders, ensuring customer’s expectations are met. The Customer Service Co-ordinator will support both our UK and international markets to deliver key business objectives in line with our service level agreements.
About the role:
Preparing quotes and processing orders in a timely way, working closely with colleagues in other teams in order to provide the best possible customer service
Respond promptly and professionally to customer enquiries via phone, email and live chat
Build strong working relationships with colleagues across the business working together to resolve more complex customer issues
Support customers with returns, ensuring all interactions are recorded accurately
Identify opportunities for continuous improvement in both policies and processes, share ideas and welcome feedback.
About you:
Confident communicator with a passion for customer service
Enthusiastic with strong administration skills and keen eye for attention to detail
Calm and composed, you enjoy building relationships with colleagues and customers
You have a solution focused mindset and enjoy learning
Hours of Work:
Monday to Friday: 9am – 5pm
35 hours per week
In addition to a competitive salary, we offer an attractive benefits package, including:
Discounts with local shops and services
Discounts at many major retailers including Argos, Currys, Halfords, Tesco, Sainsburys and Morrisons to name but a few
Free on-site parking
Career progression opportunities
Continued professional learning and development
Recommend a friend scheme
Death in service after qualifying period
Mental health support
Financial wellness support
Long service awards
Seasonal events organised by HepcoMotion ’s social committee
Opportunities for overtime at a premium rate
How To Apply:
To register your interest in the above position, please email your current CV to Caitlin Bird at applications@hepcomotion.com or call on Ext 2256
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