Applications welcomed from candidates within the Manchester or Glasgow area. Role Profile In this role, you will focus on improving metering and settlement performance by collaborating with third-party suppliers, wholesalers, and internal teams. You will be responsible for validating and tracking settlement performance, overseeing metering flow activity, managing product billing, generating reports, and performing data cleansing to ensure alignment with industry standards and compliance with regulatory obligations. You will also work closely with internal teams and our outsourced partner, providing the necessary resources and support to help them succeed, while acting as a point of escalation for any metering and settlement issues. Reports to: Operations Manager – Utilities Responsibilities of the role Monitor industry data flow activity to ensure compliance and optimal performance, identify exceptions and ensure timely resolution either internally or through our outsourced partner. Provide analytical insights into industry performance, highlighting trends and key areas for improvement. Report on and forecast metering settlement performance. Track, review, and report on third-party performance and settlement, identifying shortfalls or deviations from expectations. Support continuous improvement efforts against internal/external KPIs, accuracy of wholesale and customer billing, and the customer/colleague experience. Review and assess third-party performance, identifying any performance gaps or deviations from expected outcomes. Schedule meter reads with third-party meter readers, ensuring all reads are accurately scheduled, received, and processed into industry systems and our internal CRM to avoid regulatory penalties. Resolve daily meter read exceptions caused by data flow issues, coordinating with outsourced partners and third parties as needed. Assist in the validation of customer billing and operational invoices. Support initiatives aimed at improving data quality. Develop expert-level knowledge in flow management, settlement, and metering within the industry. Gain proficiency in third-party software, portals, and reporting tools, including CMA, CMOS, and Scotland Water portals. Ensure all activities are performed in compliance with regulatory standards, GDPR, and Clear Business’ quality policies. Success Measures Improved metering and settlement performance. Compliance with regulatory activity. Experience Ability to present findings and recommendations clearly and concisely. Proven ability to prioritise and manage multiple tasks simultaneously in a fast-paced, multi-stakeholder environment. Demonstrated ability to take a methodical and meticulous approach to tasks. Ability to work independently and as part of a team. Previous experience in the Utilities (water/gas/electricity) sector (desirable) Previous experience in an Analyst or Metering or Settlement role (desirable) Skills I.T. literate, knowledge of the effective use of Microsoft (Word, Excel PowerPoint). Strong data analysis skills and the ability to create performance reports that identify issues and opportunities. Excellent communication skills, both verbal and written. Qualifications and other requirements Relevant degree qualification or equivalent relevant experience Location: Within commuting distance of office location, essential In return for your hard work, you’ll get It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy. Up to 10% performance related bonus per annum 25 days of annual leave, rising to 28 days with length of service. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Continuous learning and development with access to LinkedIn Learning. Generous discounts at numerous high street and online retailers. Onsite café and bar for post-work drinks, quiz nights, and social gatherings. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. Paid volunteering day as part of our charity fundraising and volunteering activities. Cycle to work and travel loans for people wanting a greener commute. Pension contributions and life assurance coverage. Hours : Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays Hybrid working model: The choice to work remotely for three days Our Story Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies. What happens next If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘ Apply ’ today to take the next step in your career. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. LI-KT1 Our Story We are one of the UK’s leading providers of essential services to small businesses. We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Our Locations Our Benefits Hybrid Working Competitive Salary Learning and development programmes Rewards Hub Employee Assistance Programme Holidays Lifestyle policies Volunteer Leave Documents