Job Title Immediacy Operations Coordinator Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Digital Marketing / Digital Campaigns Closing Date 22 March 2026 "Find your role" This role is responsible for managing and maintaining the QComm operation in collaboration with our partners. You will work closely with the Online Grocery operations and product teams to deliver growth and development within our propositions, ensuring we maximise any opportunities and look for new and innovative ways to grow the business. You will drive best-in-class performance metrics and support the delivery of a seamless customer experience through the following drivers: Build strong working relationships with partner operations teams, acting as the primary point of contact for issue resolution and continuous improvement. Monitor operational KPIs, identify trends, and proactively drive corrective actions to maintain and enhance service performance. Support the evolution of our QCommerce proposition by identifying customer pain points and opportunities for optimising the end-to-end experience. Benchmark our offering against competitors and industry best practice to ensure we remain innovative and competitive. Collaborate with internal stakeholders to align activities with business objectives. Use data to analyse performance and support decision-making. "Let's find out about you." Analytical and data driven, skilled in using data to make informed decisions and optimise results. Be a strong communicator with great personal skills to work with people at all levels – not just in our business, but also beyond it Thrives in a fast-paced environment, with the ability to manage change and drive results. You will be agile and an effective decision maker, willing to move, fail and learn fast Be obsessed about our purpose and our customers Everything you'll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots. You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves