Overview
The Welcome Host is responsible for providing a warm, professional welcome to all users of Fermanagh House while ensuring the building is maintained to a high standard of cleanliness, safety, and presentation. The role involves close teamwork, respect for confidentiality, and a proactive approach to supporting the daily operations of the facility
Responsibilities:
Customer Service & Front-of-House:
* Welcome, greet, and assist all users of Fermanagh House in a friendly and professional manner.
* Provide hospitality services for groups and meetings as required.
* Work collaboratively with colleagues to ensure a smooth and efficient service.
* Maintain confidentiality regarding clients, staff, and organisational matters.
Room Setup & Event Support
* Arrange rooms for meetings, conferences, and events, including setting out chairs, tables, and equipment.
* Ensure rooms are clean, tidy, and reset promptly after use.
* Assist with hospitality arrangements as instructed.
Cleaning & Building Maintenance
* Carry out general cleaning duties throughout the building, including toilets, storerooms, bin areas, walls, and floors.
* Clean and store equipment appropriately after use.
* Perform daily and weekly cleaning tasks, including:
* Dust control, mopping, and vacuuming
* Damp mopping hard floors
* Vacuuming and spot shampooing carpets and upholstered furniture
* Cleaning lift, staircases, furniture, fittings, ledges, and equipment
* Cleaning sanitary areas (WC bowls, urinals, etc.)
* High and low-level dusting
* Cleaning internal windows
Facilities & Operational Support
* Check deliveries and store domestic supplies appropriately.
* Bag waste, remove rubbish, and place for collection.
* Carry out daily and weekly care of materials, and equipment.
* Report any required repairs to fabric, furniture, fittings, or equipment to the Line Manager.
* Replenish supplies such as toilet rolls, soap, and paper towels.
* Follow all cleaning methods and procedures as instructed.
* Carry out checks on equipment, reporting faults promptly.
* Regulate the heating system, ensure proper functioning
* Secure and close the building as required.
Other Duties
* Undertake any other reasonable duties as required to support the smooth running of Fermanagh House.
Experience:
* An excellent disposition PLUS
* An ability to implement Health and Safety policy
* Ability to work on own initiative and be part of a team.
* Assurance on daily punctuality and ability to work 'out of office' hours
Job Types: Part-time, Permanent
Pay: £12.60 per hour
Expected hours: 20 per week
Work Location: In person