Sales Administrator
Welham Green
The Role
The Sales Administrator will play a key role in supporting the sales function by delivering excellent customer service and ensuring the efficient handling of customer enquiries and orders. This role requires a highly organised individual who can track, upload, and follow up enquiries, accurately load orders, liaise with internal stakeholders regarding customer requirements, and support the resolution of customer complaints.
Key Responsibilities
Customer Service and Enquiry Management:
* Provide a high standard of customer service, acting as a key point of contact for customers.
* Receive, log, upload, and track customer enquiries accurately within internal systems.
* Follow up enquiries in a timely manner to support conversion to orders.
* Maintain clear, professional communication with customers via phone and email.
Order Processing and Administration:
* Accurately load customer orders onto the company ERP/MRP system.
* Ensure all order details, pricing, specifications, and delivery requirements are correct.
* Monitor order progress and provide updates to customers as required.
* Maintain accurate sales records, documentation, and correspondence.
Internal Liaison and Coordination:
* Liaise closely with internal departments (Sales, Engineering, Production, Planning, and Quality) to ensure customer requirements are clearly understood and met.
* Support the sales team by coordinating information and ensuring smooth handover from enquiry to order.
* Assist with the preparation of quotations, order acknowledgements, and related documentation.
Complaints and Issue Resolution Support:
* Support the handling and resolution of customer complaints in a professional and timely manner.
* Work with internal stakeholders to investigate issues and communicate outcomes to customers.
* Help ensure corrective actions are followed through and recorded appropriately.
General Responsibilities:
* Support continuous improvement of sales administration processes.
* Ensure compliance with company procedures and quality standards.
* Undertake other administrative or sales support duties as required.
* Support Directors with any ad hoc requirements.
Skills and Experience
Essential:
* Proven experience in a sales administration or customer service role, ideally within a manufacturing or engineering environment.
* Excellent customer service and communication skills.
* Strong organisational skills with the ability to manage multiple enquiries and priorities.
* High level of accuracy and attention to detail.
* Confident user of ERP/MRP systems and Microsoft Office (Excel, Word, Outlook).
Desirable:
* Experience within precision engineering or a technical sales environment.
* Understanding of order processing and production workflows.
* Experience supporting complaint resolution and customer satisfaction initiatives.
Personal Attributes:
* Customer-focused with a proactive and professional approach.
* Strong team player who can liaise effectively with multiple internal stakeholders.
* Calm and solution-focused under pressure.
* Reliable, adaptable, and committed to delivering high standards.
Benefits:
* Employer Pension contribution (6%)
* Annual bonus
* 25+ days holiday
* Training and development funding
* Life Assurance