About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
We are currently looking for an experienced receptionist to join our friendly team, to provide a top-notch service to our clients and partners.
Our receptionists deal with a high-volume of calls, so the ability to provide excellent customer service in a fast-paced environment is essential.
Responsibilities
* Answering all calls in a polite and professional manner.
* Administration support, such as scanning and photocopying.
* Ensuring meeting rooms are prepared.
* Completing checklists on a daily/weekly basis as instructed.
* Making refreshments.
* Other ad hoc duties as required.
Person Specification
* GCSE Maths and English at Grade C or above.
* Reception/Switchboard experience.
* Administrative experience.
* Experience of working in a customer-facing role.
* Experience of dealing with customers on the telephone.
* NVQs or qualifications in business administration is advantageous.
* Experience of working in a law or legal services firm is desirable.
Salary & Hours
* Salary of £26,333.31
* Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based
Benefits
* On-site Working: At our South Court office
* 23 Days Holiday: Rising to 26 days, plus bank/public holidays.
* Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement.
* Looking After Your Health: Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
* Looking After Your Well-being: 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
* Work Life / Balance: Active social committee with generous departmental and firm-wide social budget.
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