German Speaking Customer Service Specialist
Benefits - Competitive salary (£21,000 - £24,000), life assurance, yearly company bonus, social club, personal development voucher, vast online training, referral bonuses and more
Location - Newport Pagnell (2-3 days a week in the office & 2 days working from home)
New opportunity to join a global company as a Customer Service Specialist. The company specialise in performance improvement, working with companies on sales and channel incentives, event management, employee rewards and employer branding initiatives.
You will handle email contact and inbound telephone calls effectively and efficiently.
Respond to participant queries through the campaign hotlines and email helpdesk facilities adhering to all department processes
· Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary
· Provide quick and accurate fulfilment of gift vouchers and certificates on a daily basis
· Follow all relevant Company and Quality procedures as stipulated by ISO 9001and GDPR
· Proactively respond to any requests from the Client Service seeking assistance
· To provide a key link with our participants and ensure we maintain high levels of customer service
· Maintain and update the databases according to the needs of the campaign
· Experience working in a customer service role
· Must have native level German language skills as well as high level English proficiency
· Experience in a database operations environment
· Understanding of database functionality
· Basic level of commercial awareness
· Must be extremely flexible and available to work additional hours at peak times of the year to meet client deadlines
· Excellent telephone manner
· A self-starter and 'closer' of projects with a willingness to ask questions and learn
· Proactive, positive outlook and 'can do' attitude with good relationship-building skills
· Demonstrable knowledge of IT skills including Microsoft Access, Word, Excel and Outlook
· Mathematics and English qualification to GCSE Standard