Service Coordinator, £13.60 per hour, Kilmarnock, Temp to Perm
Benefits
* Pay rate of £13.60 per hour.
* Working hours: Monday to Thursday 8:00am – 5:00pm, Friday 8:00am – 3:00pm.
* Paid hours: 40.5 hours per week.
* 30-minute unpaid lunch break per day.
* Temp-to-perm opportunity offering long-term career stability.
Responsibilities
* Answer incoming telephone calls and emails in a professional and courteous manner.
* Accurately log job requests onto the internal CRM system.
* Book jobs for clients and prepare job, contact, and description details within the CRM.
* Schedule operatives’ jobs efficiently, taking geography and priority into account.
* Dispatch job details directly to engineers’ PDAs.
* Provide day-to-day administrative support across all contracts.
* Liaise effectively with clients, customers, contractors, and internal departments.
* Ensure agreed processes, procedures, customer service standards, and timescales are consistently met.
* Communicate clearly and effectively via telephone and email.
* Support continuous improvement initiatives and adapt positively to change.
* Undertake any other reasonable duties as requested by the line manager, with duties reviewed as part of performance appraisals.
Requirements
* Previous experience in a customer service or administrative role.
* Positive, can-do attitude with a strong customer-focused approach.
* Excellent telephone manner and strong verbal and written communication skills.
* Ability to empathise with customers and maintain high service satisfaction levels.
* Strong attention to detail and excellent organisational skills.
* Confident team player who is approachable and leads by example.
* Ability to use initiative while recognising when escalation is required.
* Highly PC literate, particularly with Excel and database systems.
* Confident using CRM systems and navigating multiple screens.
* Ability to analyse information, take ownership, and solve problems.
* Awareness of Health & Safety requirements, with excellent interpersonal skills and flexibility.
We are currently recruiting for an experienced Service Coordinator / Administrator to join a busy and fast-paced contracts team on a temporary to permanent basis. This role provides vital administrative and customer service support across multiple contracts, including Local Authority installations, upgrades, callouts, maintenance, and work for a wide range of other customers. The position is well suited to someone who thrives in a high-volume environment and is committed to delivering excellent customer service