Job Description Main responsibilities On-call duties and delivering care in an emergency. To manage the planning, coordinating, and scheduling of client visits. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations, client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Care Professionals. Answer each incoming call and emails in a friendly, professional and knowledgeable manner. Work with the recruitment team to ensure sufficient current and future staffing levels are met. Work with the Care Team to ensure new and existing care packages can be facilitated and scheduled on a timely basis. Manage and approve Care Professional holiday requests ensuring sufficient cover is in place before approving. To ensure that all associated information is recorded accurately and promptly. Carry out any other duties deemed necessary for the successful operation of the business.