Our client is looking for a Service and Maintenance Manager to lead the Service & Maintenance function, ensuring smooth day-to-day operations, driving efficiency, delivering excellent customer service, and identifying opportunities for growth and improvement. It would be highly beneficial if you come from a construction or engineering background. Key Responsibilities: * Lead and manage the Service & Maintenance team, ensuring effective scheduling and coordination of workloads (daily, weekly, monthly). * Work closely with the Technical Manager to optimise resource allocation and overall departmental performance. * Act as the main point of contact for clients after engineers’ visits, handling requests, queries, and complaints professionally. * Oversee customer satisfaction monitoring, introduce improvements, and help retain long-term client relationships. * Manage all aspects of department invoicing – ensuring accurate, timely issue of invoices and follow-up of overdue payments in collaboration with Finance. * Oversee administrative systems and ensure smooth integration with finance platforms. * Support stock management, compliance checks, and adherence to all relevant safety and regulatory requirements. * Prepare method statements, risk assessments, and other compliance documents where needed. * Track and update engineer job sheets daily and ensure supplies are ordered on time. * Repres...