Join us and help deliver the exceptional, every day.
Control Room Operator Vodaphone Contract
Mitie was founded in, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77, people, + office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where : Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
When: We're looking to get the right person in to the team ASAP
Hours: 42hrs per week, 4 days on 7am - 7pm, 4 days off - all based in office
Salary : £12.00 per hour. Overtime rates available.
What is in it for you?
1. A competitive salary
2. A friendly and supportive team
3. Training, career development & progression
4. Overtime opportunities
5. A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
6. Free on-site parking
Main Duties
7. Managing alerts coming from high value vehicles and communicating them to owners.
8. Managing incoming and outgoing telephone calls to clients.
9. Utilise software to ensure the required compliance standards are met.
10. Work as part of a team liaising with different clients nationally.
11. Maintaining a high degree of confidentiality and professionalism when handling clients.
12. Follow correct procedures for incident reporting and real time monitoring of vehicles.
13. Work as part of a team, communicating effectively with team members, others in the business and clients.
14. To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
15. To undertake additional duties in line with management requests as required.
16. Comply with ISO standards and procedures.
17. Meeting individually set KPIs.
18. Stay current with system information, changes, and updates.
19. Work on a number of systems unique to the contract (full training will be provided).
What we are looking for
20. Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
21. Excellent communication skills.
22. Ability to work in a fast-paced environment.
23. Ability to manage workload to meet team deadlines.
24. A willingness to learn and develop and show high level of commitment and professionalism.
25. Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired experience
26. Experience in working in a professional office environment, communicating with clients.
27. Able to work with autonomy to ensure KPI's can be met.
28. Customer service experience including phone calls.
Essential
29. Applicants must have a 5-year checkable history.
30. You must successfully pass a PSNI check as per BS and BS screening as per industry standard.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.