Job Title: 3rd Line Technical Support Engineer
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.
Shift Pattern: 12 hr Shifts: 7am-7pm Day Shift & 7pm-7am Night Shift.
Pattern Detail: 4-week rolling rota: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – with travel to client sites when required.
Salary: £40-45k per annum (DOE).
Start Date: Q1/2 2026.
We are an Automation and Innovation IT Managed Service Provider. As an Automation First IT company, we deliver excellence in IT automation such as problem solving, programming languages, and insist on giving our customers the freedom to suggest new ways of working.
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company that provides IT managed services and automation solutions to a wide variety of business sectors.
Responsibilities
This 3rd Line Technical Support Engineer – internally called a Technical Operations Engineer – will join our growing managed service technical operations team to support day-to-day tasks in all aspects of our Infrastructure, Network and Security management responsibilities. The role will be an integral part of a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.
Key responsibilities include:
* Overseeing various processes and maintaining relationships with high profile clients and stakeholders.
* Adhering to best practices to ensure the reliability and security of the Customer’s technical operations.
* Supporting and troubleshooting infrastructure, network and security components, including firewall, SDWAN, and wireless.
* Operating and maintaining IT security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
* Collaborating with cross‑functional teams to implement automation solutions and improve service delivery.
* Providing escalation support and knowledge base updates for ongoing continuous improvement.
Requirements
* Strong understanding of IT Infrastructure, Networking and Security principles and best practices.
* Experience with routing and switching and WAN/LAN technologies.
* Proficient knowledge of firewall solutions, both physical and virtual.
* Strong knowledge of Fortinet SDWAN, firewall switch technologies.
* Experience with Cisco ISE and Cisco Meraki Wi‑Fi.
* Experience operating and maintaining IT security controls: SIEM, DLP, vulnerability management, cyber threat intelligence, endpoint protection.
* Strong communication skills and ability to work autonomously in a 24/7 environment.
* Relevant industry certifications (e.g., CCNA/CCNP, Fortinet NSE, Cisco ISE, Meraki) are a plus.
Benefits
As a growing business, we are mindful of how we invest in our people. We prioritize well‑being, personal development and regularly review our offerings to keep them relevant.
* 22 days holiday (basic).
* Additional birthday day off.
* Additional holiday day for each service year after year 2, up to 30 days.
* £20 birthday voucher.
* Purchase of additional pension contributions (salary sacrifice).
* Recruitment referral incentive (£200–£500 reward depending on level of role). T&C apply.
* Expensed eye tests.
* Expensed flu vaccinations for onsite workers.
* Spherica wellbeing services: Employee Assistance Program, Gym & Active discounts, retail discount, salary sacrifice schemes including Cycle to Work and Purchase of Leave.
* Enhanced paternity pay.
* Enhanced maternity pay – with 2 years’ service.
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