Job Duties
As a certified Hearing Officer, render monetary and non-monetary determinations concerning claimant’s eligibility or qualification for unemployment benefits based on findings of facts from claimants and employers and application of law and regulations.
Review assigned cases and case documentation; respond to inquiries; schedule required hearings promptly; conduct fact-finding interviews with claimants and employers; document statements and hearing process; and prepare and release monetary and non-monetary determinations concerning claimant’s eligibility or qualification for UI benefits.
Ensure related actions comply with applicable laws and regulations, including DOL standards related to first pay timeliness and quality. Serve as technical resource; provide oversight, training, mentoring and support to staff; coordinate the work flow; participate in the hiring process; ensure business needs are met; and report issues to the Adjudication Manager.
Minimum Qualifications
Comprehensive knowledge of the claims taking process, and related rules and regulations governing eligibility.
Strong interpersonal, decision making, customer service skills, and computer.
Demonstrated ability to obtain and evaluate evidence and render eligibility determinations within tight deadlines; ensure administrative and programmatic requirements are performed; interact effectively with management, technical and non-technical staff, employers, claimants, and the general public; conduct research; collect and analyze data; contribute to a team environment; and communicate effectively orally and in writing.
Must meet the certification requirements for a Hearings Officer as defined by the agency and DOL.
Must successfully complete an FBI finger-print background investigation and state law enforcement background check, and subsequent reinvestigation(s) that must be conducted within 5 years from the date of the previous background investigation.
Additional Considerations
Experience in unemployment compensation programs which provide knowledge of the UI law and regulations (e.g. Virginia Unemployment Compensation Act), supervisory experience, and demonstrated flexibility and reasonable learning capacity for variance in work assignments.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The Virginia Employment Commission is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: ov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.