Are you looking for a new opportunity?
Join a leading global IT solutions provider trusted by some of the world’s most recognized and innovative organizations. Founded over 2 decades ago, the business has expanded across multiple countries with a team of more than 2,000 IT professionals. Focused on helping clients improve decision-making, drive operational efficiency, and gain a competitive edge, the organization combines world-class talent, clear vision, and innovative technology to deliver impactful solutions.
Take the next step in your career and apply today!
Responsibilities:
* Infrastructure & Operations
* Troubleshoot server and network hardware including fibre optic cabling, optics, and hardware components.
* Manage the full lifecycle of circuit move, add, change, and disconnection (MACD) requests.
* Execute or coordinate local vendor technicians for server, circuit, and maintenance troubleshooting activities.
* Facilitate physical installation of server and network cabling in accordance with cabling standards and matrices.
* Perform physical server and circuit troubleshooting and fault analysis.
* Support production environments and collaborate with vendors, system owners, and operations teams to resolve technical issues.
* Coordinate and track operational requests and provide regular reporting updates.
* Maintain accurate implementation and operational documentation.
* Participate in an on-call rotation to support ad-hoc troubleshooting with internal and external teams.
* Assist with regional maintenance activities during business hours when required.
* Data Accuracy & Inventory Management
* Support and improve infrastructure inventory database strategies, including:
* Server inventory management
* Circuit inventory management
* Spares inventory management
* Monitor spare stock levels across sites and warehouses, raising requests when thresholds are reached.
* Coordinate site audits and remote hands support with vendors when required.
* Update internal documentation and operational records.
* Manage and track requests through ticketing systems such as JIRA.
* Coordinate with supply chain teams, equipment vendors, and data centres to manage delivery schedules and maintenance windows.
* Contribute to operational and process improvement initiatives.
* Vendor & Colocation Support
* Act as the primary point of contact for vendor queries relating to interconnection and troubleshooting.
* Coordinate inbound and outbound colocation shipments and track deliveries.
* Maintain documentation for internet providers, circuit details, and vendor contacts.
* Schedule onsite technicians and manage site access requests for planned and ad-hoc activities.
* Submit and coordinate remote hands requests for physical site support.
* Conduct regular audits of server, circuit, and spare inventory.
Required Skills/Qualifications:
* 2+ years of experience within data centre operations, enterprise IT infrastructure, or telecommunications environments.
* Familiarity with IT best practices (ITIL) and equipment lifecycle management processes.
* Experience executing detailed methods of procedure (MOPs) and technical documentation.
* Understanding of fibre optics, DWDM/CWDM technologies, network interface types, protocols, and hardware form factors.
* Strong technical and operational troubleshooting skills.
* Experience coordinating with field technicians, engineers, contractors, telecom providers, and colocation vendors.
* Excellent written and verbal communication skills with the ability to provide effective remote technical support.
* Basic command-line proficiency in Linux/Unix and network switch CLI environments.
* Ability to work independently with minimal supervision.
Desirable Skills:
* Experience leading or coordinating junior technicians, engineers, contractors, or vendors within telecommunications or infrastructure environments.
* Strong cross-functional collaboration skills across multiple teams and stakeholders.
* Ability to proactively identify and mitigate operational risks.
* Excellent technical documentation and data management skills.
* Relevant certifications such as Server+, Network+, A+, CDCTP, or CDCPM are advantageous.
Salary:
* £60,000 per annum
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