Overview
To lead on, develop and monitor experience Translation systems ensuring they are accessible, and that training is continuously delivered across UHN.
You will be responsible for managing the service for Interpreter and Translation Services across UHN, working flexibly and collaboratively with our contracted providers and all hospital departments. You will also provide management support to three Translation Service Administrators.
Ensuring that end‑to‑end administration processes carried out by your team are efficient, while continually reviewing and evaluating them with colleagues.
Main Duties of the Job
* Managing the Translation Service for UHN, inclusive of internal and external partnerships.
* Maintaining a professional relationship with external providers of Translation and Interpreting.
* Working autonomously and as part of the wider team to address and resolve complex concerns and enquiries.
* Leading the development of the new UHN Translation Service Policy and Strategy across both sites.
* Liaising with all levels of staff, including the Executive Office, senior clinical staff, managers, and other organisations to resolve enquiries.
* Promoting and disseminating organisational learning by identifying and collating action plans and service improvements from feedback.
* Drafting management reports to provide assurance, involving gathering and analysing confidential and sensitive data from management systems.
Additional Considerations
* Potential requirement to work across hospital sites depending on service needs.
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